96358 failed to install

[PierreL]

This update fails to install either from the PC when active or when turning
the PC off.

version: XP Professional SP2

Any hint as to what to do?

Thanks,

Pierre

 

[windmap]

Try this http://support.microsoft.com/kb/934648/en-us

 

[PierreL]

Thanks windmap, but did not work; the setup was already on automatic, and on
reboot still unable to install update.

 

[PA Bear [MS MVP]]

93658 does not refer to any update that I know of. What's the name of the
update, please?

 

[PierreL]

Sorry for the mistyping:
Security Update for Windows XP (KB896358)

 

[PA Bear [MS MVP]]

Thank you.

Was KB896358 offered by Automatic Updates or Windows Update, or did you
attempt to install it manually?

Did you just reinstall Windows?

 

[PierreL]

It was proposed by Automatic updates. Everytime it fails.
When turning off the PC it again indicates it will install pending updates.
There is no msg indicating the failure at that time, but when rebooting the
icon showing pending updates appears again and I am back to square one.

I have not reinstalled windows.

Thanks for yr support
It is late here so I may read yr reply only tomorrow.

Pierre