2007 Crashes when I attach a jpeg file -

[Guest]

I am using xp pro and 2007 Outlook. When I attach a file, specifically a
jpeg, the system locks and crashes. This just started.

 

[Roady [MVP]]

You are not posting any info to work with here.

Outlook crashes or your system/Windows crashes? Big difference!
What is being logged to the Event Viewer regarding this?
At what exact points does it crash?
Does it only crash when attaching a jpeg?
Steps to reproduce? There are many ways to attach an item.

 

[Guest]

Outlook 2007 crashes when I attempt to attach any file to an outgoing
message. It crashes within 30 seconds after I hit send.

 

[Roady [MVP]]

Sounds to me that your have a virus scanner that integrates with Outlook and
causes the crash. Disable this integration and try again.

 

[Guest]

I am having the very same problems only my Outlook 2007 crashes as soon as I
hit the attach file icon. McAfee is disabled. Only outlook crashes.
Sometimes is crashes when i hit the icon and other times it allows me to get
to the point where I am picking files.

Any ideas?!?

 

[Guest]

Same problem here too, using Outlook 2007 on Vista. It crashes whin the
file dialog is up to attach a file. This also occured in Power Point a few
times, so it may not be isolated to Outlook. I did look at the event viewer
and I see 3 different messages that occur consistantly for Outlook, one for
Powerpoint and even one for all of Explorer, all below. The most common
cause is MSVCR80.dll, but there were a few occurances from ntdll.dll as well.

I'm thinking it may be related to memory, but since these occur only when
trying to access the file system, I'm not so sure. Other than these crashes
when accessing file system, the system is stable.


Event Viewer Entries:

Faulting application OUTLOOK.EXE, version 12.0.4518.1014, time stamp
0x4542840f, faulting module ntdll.dll, version 6.0.6000.16386, time stamp
0x4549bdc9, exception code 0xc0000374, fault offset 0x000af1c9, process id
0xc4c, application start time 0x01c827a2e5016c00.

AND

Faulting application OUTLOOK.EXE, version 12.0.4518.1014, time stamp
0x4542840f, faulting module MSVCR80.dll, version 8.0.50727.762, time stamp
0x45712238, exception code 0xc000000d, fault offset 0x00008a8c, process id
0xcd8, application start time 0x01c826086bcc63d0

AND

Faulting application OUTLOOK.EXE, version 12.0.4518.1014, time stamp
0x4542840f, faulting module EMSMDB32.DLL, version 12.0.4518.1014, time stamp
0x45428079, exception code 0xc0000005, fault offset 0x000113d4, process id
0x1670, application start time 0x01c820082c1270de

The Power Point event viewer message is here:

Faulting application POWERPNT.EXE, version 12.0.4518.1014, time stamp
0x45428035, faulting module kernel32.dll, version 6.0.6000.16386, time stamp
0x4549bd80, exception code 0xe0000002, fault offset 0x0001b09e, process id
0x11fc, application start time 0x01c822ec58d8ab40

Explorer event viewer message:

Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
0x4549b091, faulting module MSVCR80.dll, version 8.0.50727.762, time stamp
0x45712238, exception code 0xc000000d, fault offset 0x00008a8c, process id
0xbdc, application start time 0x01c820aea4aa2088