2000 Send fax fails after Finish


J

John @ Carolina

I've found this in the archives,
http://www.tech-archive.net/Archive/Win2000/microsoft.public.win2000.fax/2004-09/0014.html

But no steps provided relief.

"There was an error found when printing the document <document name> to
MSFAX: do you want to retry or cancel?"

I can print to file when the fax is selected.
I can set the fax to OFFLINE and it shows 2 in the queue (although I see
nothing when I open the printer queue detail) - when I deselect OFFLINE, it
gives me the error immediately.

No errors in event log - fax console is set to Maximum logging - only shows
service starting & stopping.

All other printing functions are working normally.

john at carolinatech dot com
 
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R

Raghavendra R [MSFT]

OK John, I am committed to solve this issue but only with your co-operation.
I talked to the printing team & got some diagnostic steps for you. Please do
the following & let us know what happens.

MSFAX: is the name of the port for Fax Port Monitor. We believe the Fax Port
Monitor is unable to create temporary files or is not able to write to the
file. Install FileMon from http://www.sysinternals.com/files/NTFILMON.ZIP.
Do following

(1) Open FileMon & put 'spoolsv.exe' in 'Include' text box on 'FileMon
Filter' Dialog
(2) Repro the problem - basically try to send a fax. You'll get the failure
(3) Save the output in FileMon & send us the log.

We'll be waiting to hear back from you.
--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'
 
R

Raghavendra R [MSFT]

Resending due to lack of response.

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'
 
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R

Raghavendra R [MSFT]

OK, this is the last reminder before we consider this case as closed. Please
perform the steps outlined by us & get back to us.

--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'
 

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