169.xxx.xxx.xxx IP Address on Wired Ethernet in Windows XP Pro

[michaelcaha]

Hello,

I was hoping someone could provide me some information and/or ideas on
how to resolve the typically 169.xxx.xxx.xxx IP address problem in
Windows XP Pro. I am unable to get a valid IP address from the LAN's
DHCP server on wired Ethernet port on a Dell Latitude D620. Please
note the wireless NIC does not have the same problem. I suspect that
it may have something to do with Norton Internet Security 2006 or the
software that enables the HP DeskJet 6980 (wireless printer) to
function properly. Here is a list of what I have done (not
necessarily in chronological order):
- created a new user profile
- tried new network cable and hooked up directly to router/switch/ap
- uninstalled and reinstalled NIC driver
- upgraded NIC driver to latest version
- disabled and re-enabled NIC
- disabled TCP/IP, File/Printer Sharing, MS Client and re-enabled all
- attempted to get IP in Safe Mode
- disabled start-up software (that starts when Windows loads)
- assigned static IP address
- restarted DHCP service on client computer
- checked network settings
- ran newest and older version of WinSockFix
- ran quick hardware diagnostics built into computer
- uninstalled latest batch of Windows Updates
- booted Windows in "Last Known Good Config"

This is all that I can think of off hand. The user was able to use
the network connection with no problem until it was configured to work
at a hotel. I have no reason to believe there is a malware infection
on this machine. My next step will be to uninstall the anti-virus and
printer software. I have also considered resetting the networking
equipment, but it is extremely unlikely that this will resolve the
issue since no one else is experiencing it. I may consider looking
into upgrading the firmware on the Linksys router/switch/ap. Does
anyone have any other ideas? Thank you very much in advance.

Regards,

Michael

 

[Chuck]

Hello,

I was hoping someone could provide me some information and/or ideas on
how to resolve the typically 169.xxx.xxx.xxx IP address problem in
Windows XP Pro. I am unable to get a valid IP address from the LAN's
DHCP server on wired Ethernet port on a Dell Latitude D620. Please
note the wireless NIC does not have the same problem. I suspect that
it may have something to do with Norton Internet Security 2006 or the
software that enables the HP DeskJet 6980 (wireless printer) to
function properly. Here is a list of what I have done (not
necessarily in chronological order):
- created a new user profile
- tried new network cable and hooked up directly to router/switch/ap
- uninstalled and reinstalled NIC driver
- upgraded NIC driver to latest version
- disabled and re-enabled NIC
- disabled TCP/IP, File/Printer Sharing, MS Client and re-enabled all
- attempted to get IP in Safe Mode
- disabled start-up software (that starts when Windows loads)
- assigned static IP address
- restarted DHCP service on client computer
- checked network settings
- ran newest and older version of WinSockFix
- ran quick hardware diagnostics built into computer
- uninstalled latest batch of Windows Updates
- booted Windows in "Last Known Good Config"

This is all that I can think of off hand. The user was able to use
the network connection with no problem until it was configured to work
at a hotel. I have no reason to believe there is a malware infection
on this machine. My next step will be to uninstall the anti-virus and
printer software. I have also considered resetting the networking
equipment, but it is extremely unlikely that this will resolve the
issue since no one else is experiencing it. I may consider looking
into upgrading the firmware on the Linksys router/switch/ap. Does
anyone have any other ideas? Thank you very much in advance.

Regards,

Michael

 

[Chuck]

Michael,

First, check for LSP / Winsock corruption.
<http://nitecruzr.blogspot.com/2005/05/problems-with-lsp-winsock-layer-in.html>
http://nitecruzr.blogspot.com/2005/05/problems-with-lsp-winsock-layer-in.html

Next, read about network troubleshooting in general, and start from the bottom
up.
<http://nitecruzr.blogspot.com/2005/08/solving-network-problems-tutorial.html>
http://nitecruzr.blogspot.com/2005/08/solving-network-problems-tutorial.html

And finally, read about the APIPA address, and why you get it. Again, check
from the bottom up.
<http://nitecruzr.blogspot.com/2005/07/limited-or-no-connectivity.html>
http://nitecruzr.blogspot.com/2005/07/limited-or-no-connectivity.html

 

[michaelcaha]

Thanks. I will look over the links you posted and try what I learn.

- Michael

 

[Guest]

Did you try configuring your Firewall software to recognize the address range
of your LAN as a trusted site? I had to do this with Zone Alarm form my LAN
and e-mail servers. I am pretty sure Norton Firewall has simulare
functionality. Did you try disabling the firewall to see if it was the
problem?

Also, your router may have a filterering feature for IP addresses as well as
the NIC address. Your wireless connection will probably have a different
address from your wired connection. My networked Canon printer works like
that.

David