169 IP address probs

[oubball14]

HELP PLEASE!!
Today my boyfriend went to his computer which he had restarted and he
tried to connect to the internet (cable modem) and he couldn’t get
online. He usually has his computer on ALL THE TIME, and is
constantly on the internet. when we called our service provider they
had us run through some things trying to repair the connection and
they couldn’t fix it and said w should call microsoft because we
have the 169 IP address and it means there’s something wrong with
our computer not our connection. I have been researching online all
night looking for answers and we have tried a number of different
things to fix this. Please, if anyone can help, let me know. I am
pretty computer stupid, so you may have to spell things out for me.
Thanks in advance for anyone who is willing to help us out.

Btw, there is no network set up in our apartment yet, his computer is
the only one that’s been connected to the internet, and we’ve had
the internet set up for over 4 months now...if you need anymore info,
let me know

thanks

 

[Sparda]

HELP PLEASE!!
Today my boyfriend went to his computer which he had restarted
and he tried to connect to the internet (cable modem) and he
couldn't get online. He usually has his computer on ALL THE
TIME, and is constantly on the internet. when we called our
service provider they had us run through some things trying to
repair the connection and they couldn't fix it and said w
should call microsoft because we have the 169 IP address and
it means there's something wrong with our computer not our
connection. I have been researching online all night looking
for answers and we have tried a number of different things to
fix this. Please, if anyone can help, let me know. I am
pretty computer stupid, so you may have to spell things out
for me. Thanks in advance for anyone who is willing to help
us out.

Btw, there is no network set up in our apartment yet, his
computer is the only one that's been connected to the
internet, and we've had the internet set up for over 4 months
now...if you need anymore info, let me know

thanks

IP address asighnments are made by the ISP, if the IP address is
wrong, it would be the ISP’s fault not microsofts (althouhg I blame
microsoft for alot of things). What kind of cable modem is it, is it a
direct cable modem (i.e. pluged into a usb port or other wise) or a
gateway cable modem, and plugs into the ethernet/RJ-45/Network port on
the PC?

 

[Kerry Brown]

HELP PLEASE!!
Today my boyfriend went to his computer which he had restarted and he
tried to connect to the internet (cable modem) and he couldn’t get
online. He usually has his computer on ALL THE TIME, and is
constantly on the internet. when we called our service provider they
had us run through some things trying to repair the connection and
they couldn’t fix it and said w should call microsoft because we
have the 169 IP address and it means there’s something wrong with
our computer not our connection. I have been researching online all
night looking for answers and we have tried a number of different
things to fix this. Please, if anyone can help, let me know. I am
pretty computer stupid, so you may have to spell things out for me.
Thanks in advance for anyone who is willing to help us out.

Btw, there is no network set up in our apartment yet, his computer is
the only one that’s been connected to the internet, and we’ve had
the internet set up for over 4 months now...if you need anymore info,
let me know

thanks

An address in the 169 range indicates your network card is not configured
properly or not connected. It is called an APIPA address which is what
Microsoft uses for networking when a DHCP server is not present. Check in
the device manager to see if there is an exclamation mark or red x on your
network card. Next make sure the light next to the port on the back where
the network cable is plugged in is on. If both of these are OK you will have
to troubleshoot the networking setup. Post back if both of the above check
out.

Kerry

 

[Patrick Keenan]

HELP PLEASE!!
Today my boyfriend went to his computer which he had restarted and he
tried to connect to the internet (cable modem) and he couldnâ?Tt get
online. He usually has his computer on ALL THE TIME, and is
constantly on the internet. when we called our service provider they
had us run through some things trying to repair the connection and
they couldnâ?Tt fix it and said w should call microsoft because we
have the 169 IP address and it means thereâ?Ts something wrong with
our computer not our connection. I have been researching online all
night looking for answers and we have tried a number of different
things to fix this. Please, if anyone can help, let me know. I am
pretty computer stupid, so you may have to spell things out for me.
Thanks in advance for anyone who is willing to help us out.

Btw, there is no network set up in our apartment yet, his computer is
the only one thatâ?Ts been connected to the internet, and weâ?Tve had
the internet set up for over 4 months now...if you need anymore info,
let me know

thanks

The 169 range is probably preceded by the words "autoconfiguration IP
address". This means that Windows decided what address to give the
adapter. Often it means that the adapter or connection is having
difficulties. If you right-click on the adapter and choose "repair",
this will run through a set of minor procedures, like:
disable the adapter
enable the adapter
release the IP address
renew the IP address

The first two can be done manually by right-clicking on the adapter in
Network Connections, then choosing Disable and subsequently Enable. For
releasing and renewing the IP address, go to Start, Run, and type cmd.

In the command prompt box, type "ipconfig /release". Note the space and
don't use the quotes. You should wind up with an address of 0.0.0.0
displayed and no error messages.

Now, type "ipconfig /renew", again note the space and no quotes. *If*
there is an address source available (like a router with a DHCP server,
either at your place or at the ISP) you'll get an address within the range
of the provider - and no error messages.

If you get "unable to contact DHCP server" messages, or if you get the
autoconfiguration address, you'll need to try some other things like
powering down the cable modem and your computer for at least 45 seconds,
then bringing the cable modem and then the computer back up; replacing the
ethernet cable and cable modem cable; and uninstalling the ethernet adapter
and allowing it to be re-detected. To do that, right-click on My Computer
and choose Properties. Go to System and choose Device Manager. Locate
the network adapter, right-click on it, and choose Uninstall. Close and
restart the system. The adapter will be re-detected and re-installed and
after that will automatically seek an IP address from the cable modem.

http://support.microsoft.com/kb/q310524/

Finally, I'll suggest that you install and run a program called ccleaner,
which will remove temporary files (amongst other things) which can
contribute to this kind of problem. I realize that you may have to put it
on diskette or USB key to move it till you can get the connection working.

www.cccleaner.com

HTH
-pk

 

[oubball14]

message


The 169 range is probably preceded by the words
"autoconfiguration IP
address". This means that Windows decided what address to
give the
adapter. Often it means that the adapter or connection is
having
difficulties. If you right-click on the adapter and choose
"repair",
this will run through a set of minor procedures, like:
disable the adapter
enable the adapter
release the IP address
renew the IP address

The first two can be done manually by right-clicking on the
adapter in
Network Connections, then choosing Disable and subsequently
Enable. For
releasing and renewing the IP address, go to Start, Run, and
type cmd.

In the command prompt box, type "ipconfig /release". Note
the space and
don't use the quotes. You should wind up with an address of
0.0.0.0
displayed and no error messages.

Now, type "ipconfig /renew", again note the space and no
quotes. *If*
there is an address source available (like a router with a
DHCP server,
either at your place or at the ISP) you'll get an address
within the range
of the provider - and no error messages.

If you get "unable to contact DHCP server" messages, or if you
get the
autoconfiguration address, you'll need to try some other
things like
powering down the cable modem and your computer for at least
45 seconds,
then bringing the cable modem and then the computer back up;
replacing the
ethernet cable and cable modem cable; and uninstalling the
ethernet adapter
and allowing it to be re-detected. To do that, right-click
on My Computer
and choose Properties. Go to System and choose Device
Manager. Locate
the network adapter, right-click on it, and choose Uninstall.
Close and
restart the system. The adapter will be re-detected and
re-installed and
after that will automatically seek an IP address from the
cable modem.

http://support.microsoft.com/kb/q310524/

Finally, I'll suggest that you install and run a program
called ccleaner,
which will remove temporary files (amongst other things) which
can
contribute to this kind of problem. I realize that you may
have to put it
on diskette or USB key to move it till you can get the
connection working.

www.cccleaner.com

HTH
-pk

OK...I got the internet working by shutting off everything and
unplugging everything over night, then we were able to connect to the
internet the next day but it was really slow and would end up timing
out without opening many webpages...so we shut everything down and
unplugged it again last night...this afternoon I plugged everything in
and made sure EVERYTHING was tight and got it all up and running like
normal with the exception of my boyfriends AOL email account. He can
open the account and see that he has mail, but when he clicks on the
message he wants to read and window pops up with an error and the page
is blank...this seems to be the only remaining problem...if he tries
to do too much on AOL’s email page, then that window will start to
freeze up and cause everything else to slow down, but when I closed
the AOL window all the other windows were fine and I could do whatever
I wanted. This is probably all confusing, but just let me know if
anyone knows what’s going on with this, cause we don’t understand
it at all. TIA

 

[Enkidu]

IP address asighnments are made by the ISP, if the IP address is
wrong, it would be the ISP's fault not microsofts (althouhg I blame
microsoft for alot of things). What kind of cable modem is it, is it a
direct cable modem (i.e. pluged into a usb port or other wise) or a
gateway cable modem, and plugs into the ethernet/RJ-45/Network port on
the PC?

Sparda, that is wrong. The ISP provides the external address
of the modem and the internal addresses are either supplied
by the modem, some other device on the internal network, or
is manually configured into the devices on the network.

The 169 addresses are called "APIPA addresses" and are
automatically generated by a computer if a) it is configured
to get an address automatically, and b) it can't get one
automatically. So, I assume that the computer used to get
its IP address from the cable modem, and now it doesn't.
Have you tried restarting the cable modem?

Cheers,

Cliff

 

[Kerry Brown]

Sparda, that is wrong. The ISP provides the external address of the modem
and the internal addresses are either supplied by the modem, some other
device on the internal network, or is manually configured into the devices
on the network.

The 169 addresses are called "APIPA addresses" and are automatically
generated by a computer if a) it is configured to get an address
automatically, and b) it can't get one automatically. So, I assume that
the computer used to get its IP address from the cable modem, and now it
doesn't. Have you tried restarting the cable modem?

Cheers,

Cliff

Sorry, you are wrong. If the modem does not incorporate a router then the IP
address is supplied by the ISP's DHCP server.

Kerry

 

[Kerry Brown]

My reply is at the bottom

OK...I got the internet working by shutting off everything and
unplugging everything over night, then we were able to connect to the
internet the next day but it was really slow and would end up timing
out without opening many webpages...so we shut everything down and
unplugged it again last night...this afternoon I plugged everything in
and made sure EVERYTHING was tight and got it all up and running like
normal with the exception of my boyfriends AOL email account. He can
open the account and see that he has mail, but when he clicks on the
message he wants to read and window pops up with an error and the page
is blank...this seems to be the only remaining problem...if he tries
to do too much on AOL’s email page, then that window will start to
freeze up and cause everything else to slow down, but when I closed
the AOL window all the other windows were fine and I could do whatever
I wanted. This is probably all confusing, but just let me know if
anyone knows what’s going on with this, cause we don’t understand
it at all. TIA

It sounds like your computer is infected with malware. Go here to find out
how to detect and remove it.

http://www.aumha.org/secure.htm

Kerry

 

[Sparda]

Sparda, that is wrong. The ISP provides the external address of the modem
and the internal addresses are either supplied by the modem, some other
device on the internal network, or is manually configured into the devices
on the network.

The 169 addresses are called "APIPA addresses" and are automatically
generated by a computer if a) it is configured to get an address
automatically, and b) it can't get one automatically. So, I assume that
the computer used to get its IP address from the cable modem, and now it
doesn't. Have you tried restarting the cable modem?

Cheers,

Cliff

Sorry, you are wrong. If the modem does not incorporate a
router then the IP
address is supplied by the ISP's DHCP server.

Kerry

That is what i ment, why do think i asked how the PC is connected to
the internet, it turned out it’s connected by a router, hance
leading me to the conclusion that the internel IP address must be
wrong, and thats what the ISP was refering to by "wrong ip address"

 

[Kerry Brown]

Sparda wrote:
:
HELP PLEASE!!
Today my boyfriend went to his computer which he had restarted
and he tried to connect to the internet (cable modem) and he
couldn't get online. He usually has his computer on ALL THE
TIME, and is constantly on the internet. when we called our
service provider they had us run through some things trying to
repair the connection and they couldn't fix it and said w
should call microsoft because we have the 169 IP address and
it means there's something wrong with our computer not our
connection. I have been researching online all night looking
for answers and we have tried a number of different things to
fix this. Please, if anyone can help, let me know. I am
pretty computer stupid, so you may have to spell things out
for me. Thanks in advance for anyone who is willing to help
us out.
Btw, there is no network set up in our apartment yet, his
computer is the only one that's been connected to the
internet, and we've had the internet set up for over 4 months
now...if you need anymore info, let me know
thanks

IP address asighnments are made by the ISP, if the IP address is
wrong, it would be the ISP's fault not microsofts (althouhg I blame
microsoft for alot of things). What kind of cable modem is it, is it a
direct cable modem (i.e. pluged into a usb port or other wise) or a
gateway cable modem, and plugs into the ethernet/RJ-45/Network port on
the PC?

Sparda, that is wrong. The ISP provides the external address of the modem
and the internal addresses are either supplied by the modem, some other
device on the internal network, or is manually configured into the devices
on the network.

The 169 addresses are called "APIPA addresses" and are automatically
generated by a computer if a) it is configured to get an address
automatically, and b) it can't get one automatically. So, I assume that
the computer used to get its IP address from the cable modem, and now it
doesn't. Have you tried restarting the cable modem?

Cheers,

Cliff

Sorry, you are wrong. If the modem does not incorporate a
router then the IP
address is supplied by the ISP's DHCP server.

Kerry

That is what i ment, why do think i asked how the PC is connected to
the internet, it turned out it’s connected by a router, hance
leading me to the conclusion that the internel IP address must be
wrong, and thats what the ISP was refering to by "wrong ip address"

I knew you were right. I was repying to Cliff who was trying to say you were
wrong

Kerry

 

[Enkidu]

That is what i ment, why do think i asked how the PC is
connected to the internet, it turned out it's connected
by a router, hance leading me to the conclusion that the
internel IP address must be wrong, and thats what the
ISP was refering to by "wrong ip address"

If it is a router then there *will* be an external IP
address and an *internal* one. Hence my comments. But I
don't think that it is clear that the device does act as a
router so, you may be right. However the 169 address is
characteristic of an unsatisfied DHCP request. *If* the
device is a router then it will typically also provide an
address by DHCP. I've got one that does so and I don't think
it is unusual. *If* the device is not a router then the
device is not getting an address from ISP.

Cheers,

Cliff