16 bit ms dos sub system error message

[Guest]

Can Anyone help me with this Please

when i scan a photo on my medion scanner to psp 7
I get the following Error message
16 bit ms dos subsystem
C:\windows \install~1\D6DEO~1\psp.exe
the ntvdm cpu has encountred an ILLeagle instruction
CS:6ec ipicb op :ff. ff 00 ff 00 ff 00
Why ? and how do stop it ?

ps
I get the option to close or ignore
I go for ignore
& open psp7 & everything is ok

 

[Rick \Nutcase\ Rogers]

Hi Fezz,

Close all running programs. Locate ntvdm.exe and wowexec.exe in the
\Windows\System32 folder and delete them (one or both are probably corrupt).
Reboot the system. See if the problem goes away, as the files will be
replaced by ones from the system cache (System File Protection at work).

If you can't see the files in the system32 folder, it means your folder
options are not set to see hidden and system files. Go to the Control
Panel/Folder Options, and on the View tab, set the options so you can see
hidden and system files. Specifically:

Enable (check) "Display the contents of system folders"
Enable (check) "Show hidden files and folders"
Disable (uncheck): "Hide protected operating system files (recommended)"

I also recommend that you disable (uncheck) "hide extensions for known file
types".

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org