0x00000071 error

[Bill H.]

On XP home:

Ran chkdsk and upon shutdown (to do the chkdsk) got a stop error:

0x00000071 (0x00000000,0x00000000,0x00000000,0x00000000)

Now, can't restart in normal mode, nor in safe mode. The same error keeps
coming up

I did find one thing in the KB that said to install sp2, but I'm pretty sure
sp2 is already installed, and anyway, how to install an SP if the computer
won't boot into windows?

A couple of days ago we went to windows update, and just a few non-critical
updates were listed, which futher supports that sp2 is installed.

Thanks.

ps. NAV is set to full system scan daily, and no viruses have been
reported.

 

[Gerry Cornell]

Bill

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/w2kmsgs/1218.asp

What is the make and model of the computer?

Do you have any system disks?

Instead of safe mode have you tried the other options on that menu?

A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

What was the last hardware change and when?

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Bill H.]

Bill

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/w2kmsgs/1218.asp

What is the make and model of the computer?

I think it's a Dell Dimension

Do you have any system disks?

I sure hope so!

Instead of safe mode have you tried the other options on that menu?

Not yet. Will be going there today

A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

What was the last hardware change and when?

Probably not for months, if not years. I don't recall any (internal)
hardware being added to the factory model

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~