ZipZoomFly and DOA Hitachi SATA drives

[John Doe]

Hi.
I'm glad you posted this.I sure wont be buying anything from them.I
will keep on buying my stuff from newegg.I was going to buy some
lite-on cd/dvd burners from them.

You posted just to tell us that you're glad he posted and that you
will be buying from a different company?

 

[John Doe]

There's certainly something extremely fraudulent taking place at
ZipZoomFly.

That sounds sensational.

We ordered 4 Hitachi hard drives from them and they were
received timely. They were shrink-wrapped. When we opened them,
they were in perfect physical condition but 2 of the 4 hard drives
were not recognized by the OS and were making clicking noises when
installed 9by professional installers who built over 500 PCs in our
company).

What is the name of the "professional installers"? What is the name
of your company?

After over 30 calls and wait of over 2 hours collectively holding
on line on the only non-toll free phone number ZipZoomFly provides
(paying long distance tolls during the wait), I spoke to a lady
named "Holly" who was quite rude and stated that "they'd send the
drives back to Hitachi and only if Hitachi agreed to replace them
they would refund our money". I stated that this was ridiculous and
that I packed the drives personally (and they were in perfect
physical shape) and also ***HAVE PICTURES** (standard procedure at
our company when returning items) of the hard drives being packed
at which point "she wanted to see the pictures". When I informed
her that the pictures would be sent directly to our credit card
company and ONLY our credit card company,

Why not show her? Why not post them someplace and provide a link
here so we can see them?

....

The clincher is that we've bought well over $100,000 worth of
equipment from Google Gear/ZipZoomFly in the past year and even
placed a new order (our last one of course) yesterday. Not only
ZipZoomFly didn't care we were a very large customer, they
basically took our money and sent us to hell!!!

That sounds irrational.

Fortunately our loss is only $168 - being a company it's a
right-off so we won't go poor over this but I'd hate to be an
unsuspecting consumer getting scammed this way. It's a shame to see
this happening because they used to be a good company.

It just doesn't make sense.

So, BUYER BEWARE dealing with these people-I have a suspicion
there's an inside scam running and someone is pocketing some money
at ZipZoomFly.
There's something very suspicious going on

I think "weird" is a better description.

Good luck.

 

[Linoge]

Here's the email I received from Andy Huynh <[email protected]>
at its entirety (headers and all). Ironically, I've been a *most*
satisfied customer of Google Gear and ZipZoomFly until this incident.
Are you sure you are not affiliated with ZipZoomFly? I find that hard
to believe. Anyway, you can choose to believe anything you like. People
can make their own minds.

BTW I'd be happy to email you or anyone else the pictures they sent me,
claiming to be the returned hard drives with physical damage. You can
see my email address below in the headers-feel free to write me and I
will provide the pictures. I am removing the RMA number for obvious
reasons, this being a public group.

--------------------

From : Andy Huynh <[email protected]>

Sent : Tuesday, February 15, 2005 12:06 PM
To : (e-mail address removed)
Subject : ZipZoomFly/Damage Part / Try RMA#xxxxxxxx


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FILETIME=[87985950:01C5137F]
Dear Sir / Madam,

ZipZoomFly Order#xxxxxxxx

Thank you for shopping with ZipZoomFly.com.

We have received your returned item ( 100577-1 x 2 ). However upon
inspection we noticed
( 1x surface damaged,1x metal piece broke off by the connector ) [see
attached images]. Please be advised this is considered physical damage
and physical damage may void warranty. At this time we cannot guarantee
replacement on this item since physical damage voids the warranty. We
can only attempt to send this back to the manufacturer and we will
Refund upon receiving the replacement from the manufacturer.

Please confirm if you would like for us to TRY otherwise the item will
be sent back to you if no response is received within 2-3 business
days.


Thank you again and we appreciate your patience.

Regards,

ZipZoomFly
RMA Dept.

 

[Linoge]

What is the name of the "professional installers"? What is the name

of your company?

Why is this significant?

Why not show her? Why not post them someplace and provide a link
here so we can see them?

Because someone in there is already lying. I'd rather let the credit
company handle it.

That sounds irrational.

Why? Are you doubting the figures? We built over 60 servers using CPUs,
motherboards, RAM and HDs from them exlusively. $100K is actually
conservative, we probably spend more than that.

It just doesn't make sense.

Tell me about it. Email me (alinogeAThotmailDOTcom) and I'd be more
than gald to send you the "damage" pictures they sent me (without the
serial #s showing mind you, very conveniently). No way this kind of
damage could've been made without the FedEx box looking like a mess!
According to "Holly", there was no damage on the box otherwise they'd
notify me and FedEx!

 

[Linoge]

What is the name of the "professional installers"? What is the name

of your company?

Why is this significant?

Why not show her? Why not post them someplace and provide a link
here so we can see them?

Because someone in there is already lying. I'd rather let the credit
company handle it.

That sounds irrational.

Why? Are you doubting the figures? We built over 60 servers using CPUs,

motherboards, RAM and HDs from them exlusively. $100K is actually
conservative, we probably spend more than that.

It just doesn't make sense.

Tell me about it. Email me (alinogeAThotmailDOTcom) and I'd be more
than gald to send you the "damage" pictures they sent me (without the
serial #s showing mind you, very conveniently). No way this kind of
damage could've been made without the FedEx box looking like a mess!
According to "Holly", there was no damage on the box otherwise they'd
notify me and FedEx!

 

[Linoge]

What is the name of the "professional installers"? What is the name

of your company?

Why is this significant?

Why not show her? Why not post them someplace and provide a link
here so we can see them?

Because someone in there is already lying. I'd rather let the credit
company handle it.

That sounds irrational.

Why? Are you doubting the figures? We built over 60 1U rack-mount
servers (among many other PCs) using CPUs,
motherboards, RAM and HDs from them exlusively. $100K is actually
conservative, we probably spent more than that.

It just doesn't make sense.

Tell me about it. Email me (alinogeAThotmailDOTcom) and I'd be more
than gald to send you the "damage" pictures they sent me (without the
serial #s showing mind you, very conveniently). No way this kind of
damage could've been made without the FedEx box looking like a mess!
According to "Holly", there was no damage on the box otherwise they'd
notify me and FedEx!

 

[Linoge]

What is the name of the "professional installers"? What is the name

of your company?

Why is this significant?

Why not show her? Why not post them someplace and provide a link
here so we can see them?

Because someone in there is already lying. I'd rather let the credit
company handle it.

That sounds irrational.

Why? Are you doubting the figures? We built over 60 1U rack-mount
servers (among many other PCs) using CPUs,
motherboards, RAM and HDs from them exlusively. $100K is actually
conservative, we probably spent more than that.

It just doesn't make sense.

Tell me about it. Email me (alinogeAThotmailDOTcom) and I'd be more
than gald to send you the "damage" pictures they sent me (which didn't
include the
serial #s mind you, very conveniently). No way this kind of
damage could've been made without the FedEx box looking like a mess!
According to "Holly", there was no damage on the box otherwise they'd
notify me and FedEx!

 

[John Doe]

When you reply with questions, please quote the context.

 

[Phisherman]

Interesting email. Perhaps the drive was damaged in shipment? If so,
the shipper is responsible for replacement. I am surprised to read
ZipZoomFly would put out such an email. Settle up fast--best within
30 days. Good thing you used a credit card with protection. I
neither believe nor disbelieve your story, but this boils down to
"buyer beware!" Thanks for sharing and I'd be interested in knowing
the outcome and what/if ZipZoomFly does to make it right.

 

[JAD]

another attempt to troll,,... don't feed the doe troll.......

 

[Linoge]

I explicitly asked on the phone if the box was received damaged because
it was insured with FedEx. The person I spoke with named "Holly" stated
very clearly that if the box was damaged they would've notified me and
FedEx so we can claim the insurance. They did not, so ZipZoomFly
effectively is stating the box had no visible signs of damage.

Look, I've been buying from ZipZoomFly for 3 years and I am willing to
go on record saying that I have never have a single problem with
them-on the contrary, best bang for the buck and free 2nd day shipping
(effectively 3-day counting the extra day they take to process)...
until this incident!

My guess is that there's someone in there screwing up big time and is
trying to cover it up or someone in there is running a little scam. As
I said, the sum in question is only $168 and I'm pretty sure the CC
company will do a chargeback once they receive our pictures. However,
that ZIpZoomFly's customer service **chose** to lose our significant
business and treated us like dirt after >100K in orders is mind
blowing!

 

[Linoge]

Not at all-I simply posted this at comp.sys.ibm.pc.hardware.storage as
well because it's relevant and applicable. As I stated in this thread,
anyone who has any doubts email me at alinogeAThotmailDOTcom and I;d be
glad to send you the "damaged drive" pictures ZipZoomFly sent me.

 

[Albert Silverman]

Why don't I believe you????? Pure bull----!!!!! Another attempt to
disparage a fine company.

I have no connection to ZipZoomFly except as a very satisfied customer.
I have seen similar attempts to disparage other companies. I suspect
some competitor thinks this is a way to gain an edge on a company that
they are not able to compete with otherwise. A very despicable
practice.

jimbo

Jimbo,

Let's say that those of us stating these problems are telling the
truth. How would we convince you?
Your sophomoric belief in online ratings as a validator is sad, but you
are free to play the happy fool until someone makes you regret it.

In the meantime, ZipZoomFly hasn't yet even refunded me for the drive I
returned that wasn't dented. I'm sure that ZZF is making quite a name
for itself with the credit card companies.

M

 

[Linoge]

I offered to email the pictures showing the "damaged drives" to anyone
who asked and haven;t received any requests (my address:
alinogeAThotmailDOTcom).

If you saw this "damage" you;d realize that someone would have to get
medieval with these drives to cause this kind of damage, according to
the pictures (with no serial numbers, mind you). One of them looks like
it was poked in two places by huge nails and the other is missing a
chunk of metal!!!

I also just received this from "Andy Huynh" at ZipZoomFly returns dept,
confirmign there was no damage to the box so he is effectively callimg
me a liar and suggesting we shipped him damaged drives. What a scam!!!!
I wish I was a fly on the wall to witness them trying to convince the
CC company

 

[Linoge]

I offered to email the pictures showing the "damaged drives" to anyone
who asked and haven;t received any requests (my address:
alinogeAThotmailDOTcom).


If you saw this "damage" you;d realize that someone would have to get
medieval with these drives to cause this kind of damage, according to
the pictures (with no serial numbers, mind you). One of them looks like

it was poked in two places by huge nails and the other is missing a
chunk of metal!!!


I also just received a reply from "Andy Huynh" at ZipZoomFly returns
dept,
confirming there was no damage to the box so he is effectively calling
me a liar and suggesting *WE* shipped him damaged drives. What a
scam!!!!
I wish I was a fly on the wall to witness them trying to convince the
CC company

 

[John Doe]

....

Let's say that those of us stating these problems are telling the
truth.

Linoge wrote:
"Look, I've been buying from ZipZoomFly for 3 years and I am willing
to go on record saying that I have never have a single problem with
them-on the contrary, best bang for the buck and free 2nd day
shipping (effectively 3-day counting the extra day they take to
process)... until this incident!"

According to Linoge, that includes over $100,000 worth of
trouble-free orders shipped 2nd Day air in the last year.

How would we convince you?

What would convince me is a Usenet ID system. I really don't care
what you are like in personal life (I don't want to know), but I
would like to know what you are like on Usenet. The ID would not
have to be traceable to you, just your complete posting history.
That way I could tell if you run around bashing some company's
competitors.

Your sophomoric belief in online ratings as a validator is sad,

Try claiming to have had good experiences with BUY.COM.

 

[David Maynard]

...




Linoge wrote:
"Look, I've been buying from ZipZoomFly for 3 years and I am willing
to go on record saying that I have never have a single problem with
them-on the contrary, best bang for the buck and free 2nd day
shipping (effectively 3-day counting the extra day they take to
process)... until this incident!"

According to Linoge, that includes over $100,000 worth of
trouble-free orders shipped 2nd Day air in the last year.




What would convince me is a Usenet ID system. I really don't care
what you are like in personal life (I don't want to know), but I
would like to know what you are like on Usenet. The ID would not
have to be traceable to you, just your complete posting history.
That way I could tell if you run around bashing some company's
competitors.




Try claiming to have had good experiences with BUY.COM.

I just bought a 128 meg flash card from them and everything went perfectly
fine, including the rebate.

 

[jimbo]

OK, I get it now Albert. I should ignore the opinions of 8,347
satisfied customers and my own personal experience and believe a UseNet
troll. Yes, that is a very mature and intelligent approach.

jimbo

 

[Linoge]

No, you shouldn't ignore the positive experiences of other people. I am
sure ZipZoomFly moves a lot of product due to their cheap prices and
most of these products are in good/new condition. The problem with this
company starts when something goes wrong with the order.

First, they only have one telephone number (510) 739-1890 (no toll-free
number available). The average hold time to get through, if you don't
end up to an answering machine (never a callback so don't bother
leaving a message), is 20-30 minutes.

The sole "returns dept" person "Andy Hyunh" barely (and I mean barely)
speaks English and his emails are simply templates that he recycles.

The customer service lady(ies?) is(are?) extremely rude and likely to
quickly declare how "she's not going to spend all day on the phone" and
either hang up or transfer you to a "supervisor" (aka answering
machine).

Now Jimbo, by your own admission you never had a problem with
ZipZoomFly so you probably never had to call in, therefore you
wouldn't know what I am talking about. Good for you-I went 3 years
without a problem ordering from them. However, problems *will* happen
(as they do with *every* company) thus the concept of "customer
service". Not only ZipZoomFly doesn't offer any customer service, the
people there almost go out of their way to antagonize you when you talk
to them about a problem stating that "it wasn't their fault" before
they even hear you out (that is IF you ever get through).

I have no use for newsgroup battles or debates-I am simply posting this
as caveat emptor. Ordering from ZipZoomFly has become a
rolling-the-dice exercise. You can get pretty good prices and decent
fast delivery but pray the item is not DOA otherwise hope you have a
solid credit card company to get you your money back.

 

[Linoge]

No, you shouldn't ignore the positive experiences of other people. I am

sure ZipZoomFly moves a lot of product due to their cheap prices and
most of these products are in good/new condition. The problem with this

company starts when something goes wrong with the order.


First, they only have one telephone number (510) 739-1890 (no toll-free

number available). The average hold time to get through, if you don't
end up to an answering machine (never a callback so don't bother
leaving a message), is 20-30 minutes.


The sole "returns dept" person "Andy Hyunh" barely (and I mean barely)
speaks English and his emails are simply templates that he recycles.


The customer service lady(ies?) is(are?) extremely rude and likely to
quickly declare how "she's not going to spend all day on the phone" and

either hang up or transfer you to a "supervisor" (aka answering
machine).


Now Jimbo, by your own admission you never had a problem with
ZipZoomFly so you probably never had to call in, therefore you
wouldn't know what I am talking about. Good for you-I went 3 years
without a problem ordering from them. However, problems *will* happen
(as they do with *every* company) thus the concept of "customer
service". Not only ZipZoomFly doesn't offer any customer service, the
people there almost go out of their way to antagonize you when you talk

to them about a problem stating that "it wasn't their fault" before
they even hear you out (that is IF you ever get through).


I have no use for newsgroup battles or debates-I am simply posting this

as caveat emptor. Ordering from ZipZoomFly has become a
rolling-the-dice exercise. You can get pretty good prices and decent
fast delivery but prey the item is not DOA otherwise hope you have a
solid credit card company to get you your money back.