jimbo said:
I have bought many items from ZipZoomFly without any problems. And if
you check the merchant rating at some place like PriceGrabber, you will
find the highest customer rating of 5 stars. I have seen a few threads
such as this before and I have to wonder about a deliberate attempt to
besmirch ZipZoomFly's reputation.
jimbo
Jimbo, I fully acknowledge that they may ship the vast majority of
their goods with no flaws, or even be able to solve most of the
problems a customer might encounter without too much effort. I never
suggested otherwise. What I am saying is that their response to my
particular situation (and those of at least three others who have
ordered the same HD) is unprofessional. And it is either incompetance
of outright dishonesty that leads them to blame four different
customers over a six-week period for the same problem to the same
drives. When we are all getting emails from the same person- head of
returns, and he's saying "you broke it," in the end it looks more like
dishonesty than stupidity.
There is no attempt to "besmirch" ZipZoomFly here. I've reported as
many relevant facts as I can. Draw your own conclusions. But only a
fool thinks that a perfect record means the company is perfect. Even
the best retailer will drop the ball every once in a while- the
question is what they do when that happens. In this case, they are
attempting to make me pay for damaged goods. And for that reason, I
have every right to think little of them. They're in a tricky spot,
and they've decided that it is easire to screw a customer rather than
eat the potential costs if it turns out their contracted supplier is
sending out junk.
And that's the bottom line here.
I think you will also find it instructive to look at the negative
reviews of ZZF at resellerratings.com and count the number of IT
professionals they tell "you broke it, you pay for it" when these buyer
returned an item that arrived damaged.
