XP Slow (NAV 2003)....

[Rich]

Hi,

I've been trying to improve the speed of my machine as it's very slow
at present. It's a P4 1.8 Ghz Dell Dimension 4300 with 512 MB Ram.

I believe that the problem is something to do with Norton AV 2003.
I've reinstalled NAV and got all of the latest updates as well as
using a suggested update of root certificates. This now makes the NAV
icon appear very quickly, but using BootVis, it says that the boot is
done in about 60seconds, but looking at the driver delays graph, the
symevent.sys shows continous delays from about 75seconds from initial
boot to about 170 seconds from initial boot with the biggest delays
being about 8seconds. My Common Client is the correct one that they
recommend. The other issue is that the CPU seems to be maxed out for
almost all of this period. The first reported service to start in the
event log is the Network Location Awareness (NLA) service, with the
second being the SymEvent. I've got a network card installed, but I'm
not connected to a network - not sure if this causes issues. My main
speed problems have occured since upgrading to SP1a and Nav2003
though. But recently it's taking nearly three minutes before I start
working!!

I've seen a few threads with these issues.

I've got several USB devices attached, but I've disabled any virtual
drives (my printer and dvdrw creates them), to try and see if they
were causing a delay (Pinanncle Instant CD/DVD is particularly slow at
initialising). I also use a Voyager 100 ASDL Modem.

Any help would be much appreciated.

Thanks

Rich

 

[Rich]

I've removed the 811493 security fix and this has sped up things by
about 30seconds, (although Windows Update is now telling me to update
it!) I've re-run bootvis and the delay is still there. I even tried
creating a batch file, to try and start things seperately (below), but
that hasn't really helped either. I also have zone alarm, but this
tends not to appear until after the symevent.sys has finished whatever
it is doing. Zone Alarm is 4.5.538.001. Could there be some sort of
conflict between these two programs.

Any advice would be useful thanks.

Rich

echo off
rem norton antivirus startup

rem Symantec Event Manager
rem "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"

Net Start "Symantec Event Manager"

rem Password Validation
rem "C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe"

Net Start "Symantec Password Validation Service"

rem Windows Reg Start Up
rem ccRegVfy
"C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"

rem NvplDaemon
RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

rem Norton Anti Virus Auto Protect
rem "C:\Program Files\Norton AntiVirus\navapsvc.exe"
Net Start "Norton AntiVirus Auto Protect Service"

rem ccApp
Call "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

 

[Unknown]

If I recall correctly 811493 was the update that has caused many computers to
become slow. MS recognized the problem and corrected the update but it still
has the same number. You should go ahead and install 811493 and verify..