XP Pro SP 3 Install Hang

[torbar]

I have tried to install SP 3 twice and it has hung both times. The progress
bar makes it as far as the "y f" in your files in the message.

I downloaded SP 3 andd created a cd from which the installs have been run.

The install proceeds normally and some where between 2-3 hours it asppearts
to be hung at the prior comment point. I reviewed the "Steps to take" doc
and all information in that doc does not apply.

I looked in the Event log and discovered an Event id 1002. Hanging app
iexplore.exe v 7.0.6000.16440 Hung module hungapp v 0.0.0.0 address 0x00000000

I started Task Manager for the second instance and noted that System idle
used 99% CPU, SP 3 software used 0% CPU, occasionally some tasks would
display for a short interval where the time was indistinguishable (task
manager just switched to the task).

The first instance Norton Internet Explorrer, Spy Sweeper and Defender werre
executing. The second instance the 3 programs were not executing.

I power off/on the system in order to recover from the hang and the SP 3
rolls back successfully.

Any idea how to resolve the problem?

 

[Mark]

Try installing in "Safe Mode".

Mark

 

[Colin Barnhorst]

For free help from MS for SP3 installation see:
https://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

I suggest that you close all third party programs, especially AV and
antispyware programs, or simply try in clean boot mode which will shut down
all non-MS programs and services.
http://support.microsoft.com/kb/310353

 

[Thee Chicago Wolf]

I have tried to install SP 3 twice and it has hung both times. The progress

bar makes it as far as the "y f" in your files in the message.

I downloaded SP 3 andd created a cd from which the installs have been run.

The install proceeds normally and some where between 2-3 hours it asppearts
to be hung at the prior comment point. I reviewed the "Steps to take" doc
and all information in that doc does not apply.

I looked in the Event log and discovered an Event id 1002. Hanging app
iexplore.exe v 7.0.6000.16440 Hung module hungapp v 0.0.0.0 address 0x00000000

I started Task Manager for the second instance and noted that System idle
used 99% CPU, SP 3 software used 0% CPU, occasionally some tasks would
display for a short interval where the time was indistinguishable (task
manager just switched to the task).

The first instance Norton Internet Explorrer, Spy Sweeper and Defender werre
executing. The second instance the 3 programs were not executing.

I power off/on the system in order to recover from the hang and the SP 3
rolls back successfully.

Any idea how to resolve the problem?

Uninstall IE7, install SP3, re-install IE7. If you manage to get SP3
installed and ever want to remove IE7, you won't be able to. This was
taken directly from Microsoft's Known Issues of SP3 page.

- Thee Chicago Wolf

 

[windmap]

Try installing sp3 after shutting down your Virus/Spyware/Malware scanners.

 

[torbar]

For those who commented on the removal of the AV programs. That was my
second attempt with the same result.

I will try Safe Mode and see what happens.

Subsequently, I discovered that I had a problem with Outlook - displayed
initial screen only no emails and no logon window. Eventually, I went to
safe mode, activated/closed Outlook, rebooted to normal mode and Outlook
worked.

I then tried to clean up the IE temp files and I never got the function to
end after 10 minutes or more. I canceled the delet temp files and deleted
all files manually (even had some problems with the deletion of those files
via Windows Explorer and empty the recycle bin. After I thought they were
all deleted, I went to Safe mode and the IE Temp deletion ran in about 10
seconds. So I do not know what the problems in this cycle are.

With the suggestion and link to send a problem report to MS, I did that and
waiting for a response from MS.

 

[torbar]

Evening

Tonight I successfully installed SP3 from a cd built from the ISO image. SP3
was installed in Safe Mode. I ran both Spy Sweeper and Nooton Internet
security full system scans after I booted to normal mode. Several minor
oddities occurred in normal mode but nothing so far has halted the use of SP
3.

Thanks fior the directive to use Safe Mode. That was also one of the
directives from Microsoft.