XP 2002 Fax Console Freezes in "Refreshing" Mode

[Mark]

As soon as I open the fax console, it goes into indefinite "Refreshing" Mode.
Never gets to "Ready" anymore. How do I fix this? Is there a way to
uninstall/reinstall the Fax Console?

 

[Hal Hostetler [MVP P/I]]

The Fax console can be uninstalled/re-installed from 'Control
Panel|Add/Remove|Windows Components'. How does your modem respond to
'Control Panel|Phone and Modem Options|Modems|Properties|Diagnostics|Query
Modem'? Has the Fax console worked in the past?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Mark]

Now seems it's suddenly working fine again after being out for two days. I'd
been using it with no problem for many years. In case problem comes back,
(1) I don't see Windows Components in Add/Remove Progrmas. (2) And if I do
uninstall, how do I then reinstall since it's not there anymore?
Thanks, Hal.
Mark

 

[Hal Hostetler [MVP P/I]]

On my Add/Remove screen, there is a button on the left, the third one down,
that says "Add/Remove Windows Components". Are you logged in as an
administrator?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Mark]

OK. I see it now. So after I remove, will it still be there to reinstall?
Will it ask me, when reinstalling, to insert a disk from my original Windows
program? Not sure if I have this anymore.

 

[Hal Hostetler [MVP P/I]]

Yes, it will still be there to re-install and yes, it may request your
Windows install CD, it did on the machine I tried it on.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Mark]

Thanks, Hal.

Yes, it will still be there to re-install and yes, it may request your
Windows install CD, it did on the machine I tried it on.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Marleen]

Thanks, Hal.

 

[Marleen]

I have the same problem. My fax worked fine for a long time. Lately I have to
reïnstall the fax console every time I restarted the PC otherwise I can't use
the fax console because it freezes in the refreshing mode. How can I
definitively solve this problem? Any suggestions?