Word-Acrobat: Command cannot be performed because dialog box open.

[Guest]

I've been using Acrobat 6.0 with Word 2003 successfully for about 7 months.
Yesterday, I double click a Word doc file icon and before the file finished
opening, I got a dialog saying "The command cannot be performed because a
dialog box is open. Click OK and then close the open dialog box to continue."
The problem doesn't prevent me from using Word or Acrobat, but it is annoying
-- especially since it was working.

I uninstalled, reininstalled, and updated Acrobat to 6.0.2. I used Word's
detect and repair, used the support template, and installed all updates. The
problem persists.

Microsoft's Knowledge Base support documents are worthless because the
suggested workaround is simply to disable the Acrobat plug-in. There has got
to be a solution to this, especially since everything was working correctly
until yesterday.

Any help will be appreciated.

 

[Suzanne S. Barnhill]

If you are using Norton AntiVirus, disable its Office Plug-in.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
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"Word-Acrobat Plug-in Error" <Word-Acrobat Plug-in
(e-mail address removed)> wrote in message
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[Guest]

I don't have that problem with Acrobat, but with Word and Excel. It is very
annoying since it doesn't stop the program from working.
Why would I disable the plug in for Office if this is something that just
started?

 

[garfield-n-odie]

See http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in".

 

[Beth Melton]

If you also recently updated Office or Norton then you could be
encountering one of the numerous conflicts caused by the "Office
Plug-in" option in Norton.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
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