"A command cannot be performed because a dialog box is open."

[Guest]

I get the following message when I click on a Word doc to start Word and load
the file:

"A command cannot be performed because a dialog box is open. Click OK, and
then close the dialog boxes to continue."

This is Office 2003, with all of the latest Office 2003 upgrades, recently
installed on a new computer that is running WinXP Professional. (This version
of Office is not OEM.)

I don't have any open dialog boxes when this error message occurs. Thank for
any light you can shed on this problem.

--Chuck

 

[garfield-n-odie]

Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See
http://support.microsoft.com/?kbid=329820 "How to use Office programs
with the Norton AntiVirus Office plug-in" for more info.

 

[hzheng]

I have same problem with Chuck, but I don't have Norton Antivirus.

 

[Chub]

I have the same problem but i dont have Norton Antivirus either.
Please help!!

 

[pmgdoug]

I was having the same problem, but likewise, no Norton AntiVirus. However I was running both AVG and SpyHunter3. When I killed SpyHunter3 the dialog box warning went away (started up SH3 and it came back, killed it again and it went away). If you have any other antivirus/antispyware (besides Norton) running it could be causing the problem.