DEREK said:
In approx 70% of times when I log off, my PC wont shut down, it goes through
proceedure to "saving your settings" and just freezes, so I have to turn off
at main switch. Any help would be greatly appreciated. PS I am 70 yrs old and
trying to get to grips with I.T.
Something you have running in the background is not exiting gracefully.
It could be a legitimate program or it could be malware. Your
troubleshooting steps:
1. First make sure the computer is completely virus/malware-free.
http://www.elephantboycomputers.com/page2.html#Removing_Malware
2. If the computer is clean but still exhibits the problem, go through
this shutdown troubleshooter:
http://www.aumha.org/win5/a/shtdwnxp.htm
Standard caveat: If the procedures look too complex - and there is no
shame in admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of
BigStoreUSA). Please be aware that not all local shops are skilled at
removing malware and even if they are, your computer may be so infested
that Windows will need to be clean-installed. Have all your data backed
up before you take the machine into a shop.
Malke