windows xp

[James Pierotti]

H E L P! I am running Microsoft XP home edition on a Dell
Dimension 4300. My ISP is AOL. My problem is POPUPS. I
am getting so many of them that I cannot even use my
computer to do the tasks that I want to. I am getting
these popups both when I am online and when I am not
online. I do not have to tell you how anoying it has
become. All the popups have one thing in common they
usually start with somekind of message such as (Special
Offer, or Registry Repair Program, or Advertisment, or
Welcome to, or Web page unavailable offline, etc. etc.
etc) and then the one thing in common with all of them is
that they are always followed with the words, "MICROSOFT
INTERNET EXPLORER PROVIDED BY NET ZERO, INC. How do I
make them stop? I have activated AOL popup blocker but
they still come through. Please tell me that there is a
way to make them stop. I want to enjoy my computer both
for fun as well as being able to use it for homework
assignments, as well as work issues. Anxiously waiting
your reply Mr. stuck in POPUP world Pierotti

 

[Malke]

H E L P! I am running Microsoft XP home edition on a Dell
Dimension 4300. My ISP is AOL. My problem is POPUPS. I
am getting so many of them that I cannot even use my
computer to do the tasks that I want to. I am getting
these popups both when I am online and when I am not
online. I do not have to tell you how anoying it has
become. All the popups have one thing in common they
usually start with somekind of message such as (Special
Offer, or Registry Repair Program, or Advertisment, or
Welcome to, or Web page unavailable offline, etc. etc.
etc) and then the one thing in common with all of them is
that they are always followed with the words, "MICROSOFT
INTERNET EXPLORER PROVIDED BY NET ZERO, INC. How do I
make them stop? I have activated AOL popup blocker but
they still come through. Please tell me that there is a
way to make them stop. I want to enjoy my computer both
for fun as well as being able to use it for homework
assignments, as well as work issues. Anxiously waiting
your reply Mr. stuck in POPUP world Pierotti

You need to clean up your computer. You've got spyware on your system.
Remove spyware with Spybot Search & Destroy from
www.safer-networking.org and Ad-aware from www.lavasoftusa.com. Be sure
to update these programs before running them. These programs are free,
so run them both since they complement each other. It is best to run
antivirus and spyware removal tools in Safe Mode. You may also need to
run CWShredder from http://www.spywareinfo.com/~merijn/index.html .
Please read the instructions carefully. Also, make sure you've visited
Windows Update and applied all security patches. Do not install driver
updates from Windows Update. Make sure you are running a firewall and
have a current antivirus using updated definitions installed. Since you
use AOL, you won't be able to use XP's built-in firewall. I like the
free one from Sygate, here:

http://smb.sygate.com/products/spf_standard.htm

Malke

 

[Bruce Chambers]

Greetings --

There are at least three varieties of pop-ups, and the solutions
vary accordingly. Which specific type(s) is troubling you?

1) Does the title bar of these pop-ups read "Messenger Service?"

This type of spam has become quite common over the past year or
so, and unintentionally serves as a valid security "alert." It
demonstrates that you haven't been taking sufficient precautions while
connected to the Internet. Your data probably hasn't been compromised
by these specific advertisements, but if you're open to this exploit,
you most definitely open to other threats, such as the Blaster,
Welchia, and Sasser Worms that still haunt the Internet. Install and
use a decent, properly configured firewall. (Merely disabling the
messenger service, as some people recommend, only hides the symptom,
and does little or nothing to truly secure your machine.) And
ignoring or just "putting up with" the security gap represented by
these messages is particularly foolish.

Messenger Service of Windows
http://support.microsoft.com/default.aspx?scid=KB;en-us;168893

Messenger Service Window That Contains an Internet Advertisement
Appears
http://support.microsoft.com/?id=330904

Stopping Advertisements with Messenger Service Titles
http://www.microsoft.com/windowsxp/pro/using/howto/communicate/stopspam.asp

Blocking Ads, Parasites, and Hijackers with a Hosts File
http://www.mvps.org/winhelp2002/hosts.htm

If you're using AOL, you'll either need to find a 3rd party
firewall that is compatible with AOL, or switch to a real ISP that is
compatible with the real Internet. This is because AOL is an on-line
content provider that ignores international Internetworking standards
in favor of its own proprietary products, and has deliberately made
its connection software incompatible with both WinXP's built-in
firewall and WinXP's Internet Connection Sharing feature. AOL's
proprietary connection applet is deliberately designed to preclude
your setting/adjusting any of its properties, to include
enabling/disabling WinXP's ICF and ICS.

Whichever firewall you decide upon, be sure to ensure UDP ports
135, 137, and 138 and TCP ports 135, 139, and 445 are _all_ blocked.
You may also disable Inbound NetBIOS over TCP/IP). You'll
have to follow the instructions from firewall's manufacturer for the
specific steps.

You can test your firewall at:

Symantec Security Check
http://security.symantec.com/ssc/vr_main.asp?langid=ie&venid=sym&plfid=23&pkj=GPVHGBYNCJEIMXQKCDT

Security Scan - Sygate Online Services
http://www.sygatetech.com/

Oh, and be especially wary of people who advise you to do nothing
more than disable the messenger service. Disabling the messenger
service, by itself, is a "head in the sand" approach to computer
security. The real problem is _not_ the messenger service pop-ups;
they're actually providing a useful, if annoying, service by acting as
a security alert. The true problem is the unsecured computer, and
you've been advised to merely turn off the warnings. How is this
helpful?

2) For regular Internet pop-ups, you might try the free 12Ghosts
Popup-killer from http://12ghosts.com/ghosts/popup.htm, Pop-Up Stopper
from http://www.panicware.com/, or the free Google Toolbar from
http://toolbar.google.com/, which is what I use.

3) To deal with pop-ups caused by any sort of "adware" and/or
"spyware,"such as Gator, Comet Cursors, Xupiter, Bonzai Buddy, or
KaZaA, and their remnants, that you've deliberately (but without
understanding the consequences) installed, two products that are
quite effective (at finding and removing this type of scumware) are
Ad-Aware from www.lavasoft.de and SpyBot Search & Destroy from
www.safer-networking.org/. Both have free versions. It's even
possible to use SpyBot Search & Destroy to "immunize" your system
against most future intrusions. I use both and generally perform
manual scans every week or so to clean out cookies, etc.


Bruce Chambers
--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. - RAH

 

[MGGP]

In addition to what Malke said, also use MSCONFIG to
remove links to programs that start automatically when you
start your computer:
http://netsquirrel.com/msconfig/ <-tutorial

See these sites too:

THE PARASITE FIGHT QUICK FIX PROTOCOL
http://aumha.org/a/quickfix.htm

THE PARASITE FIGHT
Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm

Bugs, Glitches & Stuffups
http://www.mvps.org/inetexplorer/Darnit.htm

Dealing with Unwanted Spyware and Parasites
http://mvps.org/winhelp2002/unwanted.htm

Unexplained computer behavior may be caused by deceptive
software
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;827315#appliesto

Spyware and Deceptive Software
http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx?
gssnb=1

What you should know about spyware
http://www.microsoft.com/security/articles/spyware.asp



Good Luck !

 

[Gene K]

Greetings --

There are at least three varieties of pop-ups, and the solutions
vary accordingly. Which specific type(s) is troubling you?

1) Does the title bar of these pop-ups read "Messenger Service?"

This type of spam has become quite common over the past year or
so, and unintentionally serves as a valid security "alert." It
demonstrates that you haven't been taking sufficient precautions while
connected to the Internet. Your data probably hasn't been compromised
by these specific advertisements, but if you're open to this exploit,
you most definitely open to other threats, such as the Blaster,
Welchia, and Sasser Worms that still haunt the Internet. Install and
use a decent, properly configured firewall. (Merely disabling the
messenger service, as some people recommend, only hides the symptom,
and does little or nothing to truly secure your machine.) And
ignoring or just "putting up with" the security gap represented by
these messages is particularly foolish.

Messenger Service of Windows
http://support.microsoft.com/default.aspx?scid=KB;en-us;168893

Messenger Service Window That Contains an Internet Advertisement
Appears
http://support.microsoft.com/?id=330904

Stopping Advertisements with Messenger Service Titles
http://www.microsoft.com/windowsxp/pro/using/howto/communicate/stopspam.asp

Blocking Ads, Parasites, and Hijackers with a Hosts File
http://www.mvps.org/winhelp2002/hosts.htm

If you're using AOL, you'll either need to find a 3rd party
firewall that is compatible with AOL, or switch to a real ISP that is
compatible with the real Internet. This is because AOL is an on-line
content provider that ignores international Internetworking standards
in favor of its own proprietary products, and has deliberately made
its connection software incompatible with both WinXP's built-in
firewall and WinXP's Internet Connection Sharing feature. AOL's
proprietary connection applet is deliberately designed to preclude
your setting/adjusting any of its properties, to include
enabling/disabling WinXP's ICF and ICS.

Whichever firewall you decide upon, be sure to ensure UDP ports
135, 137, and 138 and TCP ports 135, 139, and 445 are _all_ blocked.
You may also disable Inbound NetBIOS over TCP/IP). You'll
have to follow the instructions from firewall's manufacturer for the
specific steps.

You can test your firewall at:

Symantec Security Check
http://security.symantec.com/ssc/vr_main.asp?langid=ie&venid=sym&plfid=23&pkj=GPVHGBYNCJEIMXQKCDT

Security Scan - Sygate Online Services
http://www.sygatetech.com/

Oh, and be especially wary of people who advise you to do nothing
more than disable the messenger service. Disabling the messenger
service, by itself, is a "head in the sand" approach to computer
security. The real problem is _not_ the messenger service pop-ups;
they're actually providing a useful, if annoying, service by acting as
a security alert. The true problem is the unsecured computer, and
you've been advised to merely turn off the warnings. How is this
helpful?

2) For regular Internet pop-ups, you might try the free 12Ghosts
Popup-killer from http://12ghosts.com/ghosts/popup.htm, Pop-Up Stopper
from http://www.panicware.com/, or the free Google Toolbar from
http://toolbar.google.com/, which is what I use.

3) To deal with pop-ups caused by any sort of "adware" and/or
"spyware,"such as Gator, Comet Cursors, Xupiter, Bonzai Buddy, or
KaZaA, and their remnants, that you've deliberately (but without
understanding the consequences) installed, two products that are
quite effective (at finding and removing this type of scumware) are
Ad-Aware from www.lavasoft.de and SpyBot Search & Destroy from
www.safer-networking.org/. Both have free versions. It's even
possible to use SpyBot Search & Destroy to "immunize" your system
against most future intrusions. I use both and generally perform
manual scans every week or so to clean out cookies, etc.


Bruce Chambers

For another free Firewall, look at the free "Zone Alarm" here:
http://www.zonelabs.com/store/content/catalog/products/sku_list_za.jsp
I agree with Bruce: get the free "Google Toolbar.