windows security alert

[Texan68]

Hi. I have been trying to send some emails to an instructor, but each time
the windows security setting pops up and prompts for my username and
password...I have given the correct one each time, but it just phases out and
pops back up querying again. Who do I talk to regarding finding out what the
username password are>?

 

[Gary VanderMolen]

You can test your password by logging in to webmail.
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[Texan68]

Hi sir. I have deleted my windows mail account several times (in the event
this was a corrupted account), and as soon as it says it is downloading the
email is when the security screen pops up. I am using norton antivirus 360
with all of the latest upgrades on it. could that be doing this, as you
stated it might? How do I disable email scanning if so. Thank you. Also, I do
have windows live installed, I just cannot figure out how to convert it.

 

[Peter Foldes]

You uninstall Norton 360 using the Norton Uninstall Tool as per the link below and
then re-install it without the email integration (scanning) option

Norton Removal Tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Also read the following
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm