Windows Messenger 5.0 won't start

[Anders Olsson]

Hi. I've just installed Windows Messenger 5.0 to a WinXP SP1 computer.
It had MSN Messenger 6.0 installed previously, but I have deinstalled
it and reinstalled WinMsgr 5.0.

The problem is still that WinMsgr 5.0 won't start. When I click it in
the start menu, the process msmsgs.exe appears for a moment, but then
it disappears again and nothing happens.

The computer has previously had a local policy which restricts it from
running Windows Messenger. I have overridden that one using a Group
Policy (AD), and at this particular computer, I have also changed the
local policy to "Inactive". Where in the registry can I check that
this has been applied?

Where do I start troubleshooting the startup issue?

Thanx! /Anders

 

[Jonathan Kay [MVP]]

Greetings Anders,

Download and run these .reg files in the affected account:
http://messenger.jonathankay.com/downloads/enablewindowsmessenger_user.reg
http://messenger.jonathankay.com/downloads/enablemessenger.reg
After running these, reboot and then try opening Windows Messenger again.

You can see where specifically in the registry the policy would've changed these by just
opening the reg files in Notepad.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[m4tt8]

I have the same problem with the Exchange version of Windows Messenge
5.0.0482

when i click the messenger icon, nothing happens, no process starts, n
app!

i've tried the two reg files you Jonathan posted, But still no
working?

before adding the reg files i got an event viewer message saying:-

The description for Event ID ( 4 ) in Source ( (MSN/Windows) Messenge
Service ) cannot be found. The local computer may not have th
necessary registry information or message DLL files to display message
from a remote computer. You may be able to use the /AUXSOURCE= flag t
retrieve this description; see Help and Support for details. Th
following information is part of the event: .

but now i dont even get that!

Any help would be appreciated

regards

Mat


-
m4tt

 

[Anders Olsson]

Works like a charm! Apparently the GP didn't work at his machine. Thanks a
bunch!

/Anders

 

[Jonathan Kay [MVP]]

Hi Anders,

Glad to hear it =)
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com