G
Guest
Hello Gary,
I must agree with Tina on how bad windows mail is, I have had nothing but
problems with it being unable to delete messages, leaving ghost messages and
locking my outbox with stuck messages. I bought my laptop with os supplied by
microsoft and they in my opinion are to blame for releasing the system before
they had ironed out all the bugs on it. If antivirus software is not
compatibile with vista then why is it preloaded by computer manufacturers?
I have now used 3 different AV'S and problem still exists with the mail
trying to restart after closure and I have only just managed to eradicate the
ghost e mail problem! And I have been waiting since Jan this year for patches
to the software.
Also if problem is related to data transfer from old systems ,as I did this
as well ,then it should not be recommend!
I must agree with Tina on how bad windows mail is, I have had nothing but
problems with it being unable to delete messages, leaving ghost messages and
locking my outbox with stuck messages. I bought my laptop with os supplied by
microsoft and they in my opinion are to blame for releasing the system before
they had ironed out all the bugs on it. If antivirus software is not
compatibile with vista then why is it preloaded by computer manufacturers?
I have now used 3 different AV'S and problem still exists with the mail
trying to restart after closure and I have only just managed to eradicate the
ghost e mail problem! And I have been waiting since Jan this year for patches
to the software.
Also if problem is related to data transfer from old systems ,as I did this
as well ,then it should not be recommend!
Gary VanderMolen said:Hi Tina,
I certainly did not mean to give you a wrong impression.
I have no desire to make anyone feel small. I'm here to help
people with their email problems, and I believe I have done just
that if you will review the bulk of my responses over the past
eight months.
I do not have the time to go into a lengthy discussion with everyone
who comes to this forum about why Norton and McAfee antivirus products
are not recommended to be used with Windows Mail. For the sake of
brevity, I have to make my responses somewhat curt and authoritative
sounding. If you had been following all the posts here for the last eight
months as I have, you would be well acquainted with the reasons why
all the regular responders here agree with me as far as my opinion
of the compatibility of these AV products.
--
Gary VanderMolen [MS MVP-WLM]
Tina said:Gary, from your posts to me and others on this forum, you seem more
interested in trying to put people down than trying to help anyone. The
McAfee free trial that came preloaded on my new Vista Business OS claimed to
be fully compatible with that product. Now, whilst I accept McAfee might be
wrong about their product and am certainly not in the least motivated to
defend them, believing two well established, international companies (the AV
provider and my Computer Manufacturer) does not equate to me, or all the
other people this has happened to, being as niaive or reckless as you are
implying at the end of your post.
I believe this forum is intended as a place where users can discuss problems
and share solutions, not a feeding ground for people who need to make others
look small in order to make themselves feel big.
Gary VanderMolen said:Although this forum is replete with Windows Mail problem reports,
we should not lose sight of the fact that millions of users are using
that email program successfully. If there was some fundamental
fatal flaw, it would be making newspaper headlines everywhere.
I agree that even a freebie email program should work at a basic level,
and I think Windows Mail does that, as long as you don't run it with
non-compatible third party security products.
--
Gary VanderMolen [MS MVP-WLM]
Yep it's Outlook Express that I transferredalthough I disagree with your
description of it as a freebie mail program as it was a preloaded component
of a system I paid for - it's a bit like saying to someone with car problems
that you're surprised they used the freebie engine components that came ready
installed. I only want it to send, receive and store mail and I buy the
Business editions when I get a new OS so I don't think it's unreasonable to
expect the preloaded components to work at that basic level.
Whilst I can see the logic in Cassandra's suggestion that the AV may have
corrupted the program, I don't think deleting the various mail accounts is
going to fix it - going back to the car example, it would be a bit like
reprogramming the radio to try to fix an ignition problem. The one thing it
does do is leave me unsure whether I should be swearing at Microsoft or
McAfee each time the stupid thing refuses to close down
However, other posts on this forum suggest people have experienced the same
problems without McAfee being present, so from that I feel it's fair to
assume the root cause of the problem lies with Windows and/or a standard
Windows component (OE, possibly combined with the use of Easy Transfer).
If Microsoft sold cars ......
:
There is a big difference between Outlook and Windows Mail.
Those two programs are not related except they both do email.
What you had on your old PC probably was Outlook Express,
not Outlook.
No, I wasn't saying that deleting and then re-adding all email
accounts will stop the mail program from restarting itself when
you close it. Cassandra was saying that. Since you had
misunderstood what Cassandra was saying, I was merely merely
explaining what she meant.
It won't hurt to try Cassandra's suggestion, but I don't have high
hopes that it will solve your problem.
--
Gary VanderMolen [MS MVP-WLM]
oh heck now I'm even more confused LOL I'm sorry, I think I've explained
myself badly. I do use Outlook and I transferred it from my old (XP)
computer to this one using Easy Transfer. Vista calls it Windows Mail on my
start menu, but when I click on it, it's still Outlook that opens. tbh I was
just assuming Windows Mail was a new name for Outlook, because Vista appears
to consider the two to be the same thing.
So you're saying, if I delete and then re-add all my individual email
accounts, that will stop the mail program trying to restart itself when I
close it? I'll give it a shot if I'm understanding you properly but I'm
checking first because it doesn't seem logical?
thanks
:
What Cassandra meant is that you should go to Tools, Accounts,
select the account, the click on Remove (delete). You will not
lose any emails by doing so. Restart Windows Mail, then recreate
that account. The reason for doing this is because an AV like
McAfee can leave a mail account corrupted even after you
uninstall the AV.
Since email is so critical to your job, I'm surprised you chose to
rely on a freebie email program. You would have been better off
with a more industrial strength program like Outlook.
Gary VanderMolen
Hi Cassandra thanks for replying
program as I need all my old mail for reference (it's a work PC and part of
my job is customer services so I really do need to refer back to previous
mail fairly frequently). That's why I used easy transfer - there's
absolutely thousands of mails, I can't afford to lose them and I can't see a
way to do a clean install without that happening.
I did try installing Windows Live Mail, thinking I could import/export the
old stuff from Windows Mail, but my work involves countless mailboxes and
different topic folders and Windows Live Mail didn't appear to offer the
flexibility to create folders, etc. the way OE/Windows Mail does. Maybe I'll
have to give it another shot or try a completely separate mail progIt's
been three days since I got this stupid machine and Im just so tired lol All
I want is a working mailbox that I can open, use and close without countless
error messages at every flipping step. It shouldn't be this much hard work.
:
Did you try redoing the actual mail account, sometimes through the av
problems the account itself is corrupted and needs to be deleted and added
again.
Cassandra
Life is not measured by the number of breaths you take, but by the moments
that take your breath away.
Hi
commented -
I used Easy Transfer from XP to Vista (Business).
I had McAffee running at first (pre-installed) but I uninstalled the whole
thing because it caused so many problems and removing it was easier than
knocking myself out trying to fix it all.
The mail shutdown problem occurred both whilst McAffee was installed and
after I removed it. The mail shutdown problem continued for the brief
period
I had no AV running - this was after I'd rebooted the machine - I really
don't think this problem is connected with AVs.
Then I installed a nice simple prog that I hoped wouldn't interfere too
much
with Vista (Avast - Vista edition), and it is much better but the mail
shutdown problem remains.
I'm not going to unistall Avast too as I need some sort of AV and I think
the fact this problem continued even with no AV present shows that's not
the
cause, but I have tried turning Avast off completely and the Mail shutdown
problem continues unaffected.
I'm seriously fed up with this Mail now. I've had endless problems with
it,
the mail stuck in outbox, etc. etc. and have methodically found fixes for
one
thing at a time - they shouldn't sell stuff in this sort of state, if they
want beta checkers they should sell it at a special cheap rate to people
who
are willing to go through this hell and only sell it at the full market
value
when it actually works. There's a consumer law about this sort of thing,
something to do with only selling stuff when it's 'fit for use'. Windows
mail isn't being sold fit for use. Would they sell cars containing
engines
that have vital bits missing and assume everyone who buys them is a car
mechanic? I'm soooo peed off with it!
:
Which antivirus are you running?
Gary VanderMolen
"Windows Mail Shutdown/restart problems" <Windows Mail Shutdown/restart
(e-mail address removed)> wrote in message
After transferring my outlook express from my old XP system computer
using an
easy transfer wire into my new Vista based computer, I have the same
problem
of windows mail not shutting down properly. It's not a huge problem I
guess,
but very maddening all the same! Hopefully microsoft will recognise
there is
a problem and create a patch to fix it. If they do sort it, or anyone
out
there knows of a fix, please message this forum...Steve
:
When I close Windows Mail, I get an error message, which tells me that
Windows Mail has stopped working. Well I want it to stop working,
which is
why I closed it!
It then proceeds to tell me that a problem has occurred and I have to
click
on the button in the error message box to close the program.
Upon reopening Windows Mail, I am shown a message that Windows Mail
did not
shut down correctly.
On some occasions, after clicking the Close button, Windows Mail
simply
restarts itself for no apparent reason.
I have already disabled all e-mail scamming in my antivrus software,
as I
understand that this can cause various problems, but why won't Windows
simply close when I want it to?
