Windows Mail closing

[DocSuess]

The problem I am having with Windows mail is that when i open it to check
mail it starts to check the accounts, then it says "windows has encoutered a
problem" "checking for a solution" then the dreaded "there is no fix, im
going to close"
If I am persistant and keep reopening the program it will eventually check
all the emails, but then will prompt an error in 10 min and ask me to close
the program.
Is there some problem that no fix has been released for this?
help I just want my mail to work!

 

[Gary VanderMolen]

Microsoft has released a replacement program for Windows Mail.
All indications are that no further fixes for Windows Mail will be forthcoming.
I recommend you upgrade to the newer Windows Live Mail:
http://get.live.com/wlmail/overview

 

[DocSuess]

Thank you Gary, I did download the Windows Live Mail - and it all went fine
until I left it open for ten minutes and it did the same thing Windows mail
did
"Windows mail has encountered a problem"
"Checking for a solution"
"Windows mail has stopped working"
"A problem caused the program to stop working correctly, Windows will close
the program and notify you if a solution is available."
of course there is the button to close the program
So I am left wondering "if" there has been a solution or is this new
computer defunct? please help me
Susan

 

[Frank Saunders MS-MVP IE,OE/WM]

Thank you Gary, I did download the Windows Live Mail - and it all went
fine
until I left it open for ten minutes and it did the same thing Windows
mail
did
"Windows mail has encountered a problem"
"Checking for a solution"
"Windows mail has stopped working"
"A problem caused the program to stop working correctly, Windows will
close
the program and notify you if a solution is available."
of course there is the button to close the program
So I am left wondering "if" there has been a solution or is this new
computer defunct? please help me
Susan

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no
protection not provided by the regular resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

 

[Gary VanderMolen]

Sorry to hear that the problem still exists.
You need to take a close look at the other programs that were running
at the time, especially third party security products.

 

[DocSuess]

Frank,
not running any outside anti virus programs such as McAffee or norton, do
not have outlook express (wasnt feeling rich to buy works and excel ) I
have no idea what "Trends" is yes I may be slightly technically challenged.
The system I bought is from Dell , I ran set up , declined to set up the
virus program offered for trial, I have done all the microsoft updates.
So the only protection for anything is from microsoft which is included with
vista.

 

[DocSuess]

Gary,
Don't be sorry ! Its not your fault unless of course you were the designer
At least you attempted an answer and didn't tell me "it's a loose nut behind
the keyboard"
I have turned off anything running such as kodak software, and hp printer
software, its a bares bones operation now.
Thanks again
Susan

 

[Gary VanderMolen]

The only remaining suggestion I have is to try Thunderbird:
http://www.mozilla.com/en-US/thunderbird/

--
Gary VanderMolen, MS-MVP (WLMail)

Gary,
Don't be sorry ! Its not your fault unless of course you were the designer
At least you attempted an answer and didn't tell me "it's a loose nut behind
the keyboard"
I have turned off anything running such as kodak software, and hp printer
software, its a bares bones operation now.
Thanks again
Susan