Windows Mail (Not Responding)

[Guest]

I cannot open any attachments in Windows Mail. Each time I try, I get (not
responding). Any suggestions?

 

[Steve Cochran]

See www.oehelp.com/OETips.aspx#1 and that probably won't help so see #3
which may or may not. If it doesn't then try uninstally you AV software
completely and many have reported that that has resolved the problem. Then
get a less invasive AV product.

steve

 

[RRShaver]

In Windows Mail go to Tools, Options, Security and uncheck

"Do not allow attachments to be saved or opened that could potentially be a
virus."

 

[Guest]

I don't think you understand the problem. It isn't security stopping the
attachment from being opened. The Windows Mail program just stops working
completely. It has to be shut down and restarted. When I click on the red
"X", it tries to look for a solution for the problem. Of course, there
doesn't seem to be one. I don't get any message after that. No message
about security not allowing the attachment to be opened.

 

[Gary VanderMolen]

In last night's reply, Steve advised you to uninstall your AV program
(see http://www.oehelp.com/OETips.aspx#3 ).
Did you try that?

Gary VanderMolen

 

[Guest]

okay, so I'm not understanding. What "AV program"??? How do I do this??

I did do #3.

 

[Gary VanderMolen]

Could you elaborate on "I did do #3."
What all did you do?

Gary VanderMolen

okay, so I'm not understanding. What "AV program"??? How do I do this??

I did do #3.

 

[Steve Cochran]

AV stands for antivirus program. You need to disable or uninstall it.

steve

okay, so I'm not understanding. What "AV program"??? How do I do this??

I did do #3.

 

[Guest]

I uninstalled my antivirus program. I also went to Windows Mail, Tools,
Options, Security and unchecked "Do not allow attachments to be saved or
opened that could potentially be a virus. I restarted my computer after
uninstalling AV. Also after removing email account, before adding it again.
Still cannot open attachments.

 

[Guest]

it is all attachements. I haven't tried to save attached images. The
attachment sometimes is just a forwarded email. Sometimes other types of
attachments to view.

 

[Steve Cochran]

Try removing your mail account. Close and reopen WinMail and then add it
back again.

steve

 

[Guest]

How would your pc be protected if you disabled or uninstalled your anti-virus
program? I am having the same problem except Windows Mail doesn't open at
all. At the top where it says Windows Mail, it has (not responding) out
beside it and I have to shut it down through the Task Manager. It is VERY
frustrating since I use e-mail for 90% of my work and I can't get in there.
Windows mail has given be nothing but a bunch of headaches!!!! PLEASE HELP!!

 

[Gary VanderMolen]

For troubleshooting purposes, uninstall your antivirus temporarily.
After your mail program is working again, install a non-intrusive
antivirus such as the free Avast.

Gary VanderMolen

 

[Frank Saunders, MS-MVP OE/WM]

How would your pc be protected if you disabled or uninstalled your
anti-virus
program? I am having the same problem except Windows Mail doesn't open at
all. At the top where it says Windows Mail, it has (not responding) out
beside it and I have to shut it down through the Task Manager. It is VERY
frustrating since I use e-mail for 90% of my work and I can't get in
there.
Windows mail has given be nothing but a bunch of headaches!!!! PLEASE
HELP!!

Email scanning should be turned off in any anti-virus. It provides no
protection not provided by the regular resident protection.
Beside that, McAfee and Norton are not compatible with Windows Mail.

You are new to this thread. Please tell us YOUR problem, including the
exact wording of any error messages.

Not responding does not necessarily mean it's not doing anything. Does Task
Manager say it is using any CPU cycles? Have you tried waiting five
minutes?

 

[Guest]

Email scanning should be turned off in any anti-virus. It provides no
protection not provided by the regular resident protection.
Beside that, McAfee and Norton are not compatible with Windows Mail.

You are new to this thread. Please tell us YOUR problem, including the
exact wording of any error messages.

Not responding does not necessarily mean it's not doing anything. Does Task
Manager say it is using any CPU cycles? Have you tried waiting five
minutes?

 

[Guest]

I have the exact same problem. I hope someone has some other suggestions.
Windows mail just stops responding and wants to either shut down or restart
when you try to open the attachments.

 

[Gary VanderMolen]

Did you read the part you quoted below:
"McAfee and Norton are not compatible with Windows Mail."?

Gary VanderMolen

 

[David A. Spicer]

Windows Live Mail either.

 

[Gary VanderMolen]

Makes sense since they were bad for Outlook Express also.

Gary VanderMolen

Windows Live Mail either.

 

[davis]

When I click the Create Mail tool in the Windows Mail toolbar the new
email window opens with the a "blank" look. No text except "New
Message." No toolbar. Just separate areas outlined.

Then after five seconds or so, the heading becomes: "New Message (Not
Responding)"

Then after another five seconds or so all the text and toolbar
appears.

The Task Manager shows that Windows Mail is using about 50% of the
resources during this process.

This is brand new Dell Inspiron E1705. Vista rating 3.5 (the 256 MB
ATI 1400 video card is the lagard).

Davis Straub
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