Windows Installer (MSIEXEC.EXE) consuming CPU when installing/removing Citrix

K

Kurt Renner

I am attempting to upgrade my Citrix client on my Windows
XP Professional machine. When I attempt to upgrade
(leaving the original version in place), or when
attempting to remove the current version of Citrix ICA
Client, the MSIEXEC.EXE process consumes the entire CPU
indefinitely. I have waited for up to 1/2 hour before
killing off the process and attempting the operation
again. During the install/removal process, the Windows
Installer displays a dialog box with "Please wait while
Windows configures Citrix ICA Client", and "Gathering
required information..." If I go to the "Processes" list
of the "Windows Task Manager", the MSIEXEC.EXE process
consumes whatever is left of the CPU running the total
CPU consumption for the machine to 100%.

In the current state, I can neither upgrade the Citrix
ICA Client, nor remove it from my computer

Any suggestions would be much appreciated.

Thanks,
Kurt Renner
 

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