Application conflict w/Windows Installer

[mikelee101]

Hello All,
We recently had a machine that had Windows reinstalled (XP Pro, SP3). It
was done from an SP3 CD. All applications then reinstalled fine except one
(Sage Timberline Office). The error said that Windows Installer was
configured incorrectly.
It would appear that this application is incompatible with the version of
installer in SP3. I'm looking for a way to roll the version of Windows
Installer back to 3.01.
I don't see SP3 in the Add/Remove Programs dialogue box (Show Updates is
checked). I imagine I can get it to work by doing another Windows reinstall
from an SP2 CD, then install Timberline, then download SP3, but I'm hoping
there's another trick.
I did try unregistering msiexec and then renaming msi.dll, msihnd.dll and
msiexec.exe (KB886630) followed by trying to install Windows Installer 3.01
(KB893803), but it told me that the current version was newer and that there
was no reason to run this update.
If anyone has any suggestions, they would be greatly appreciated.

Thanks.

 

[Mark Adams]

Hello All,
We recently had a machine that had Windows reinstalled (XP Pro, SP3). It
was done from an SP3 CD. All applications then reinstalled fine except one
(Sage Timberline Office). The error said that Windows Installer was
configured incorrectly.
It would appear that this application is incompatible with the version of
installer in SP3. I'm looking for a way to roll the version of Windows
Installer back to 3.01.
I don't see SP3 in the Add/Remove Programs dialogue box (Show Updates is
checked). I imagine I can get it to work by doing another Windows reinstall
from an SP2 CD, then install Timberline, then download SP3, but I'm hoping
there's another trick.
I did try unregistering msiexec and then renaming msi.dll, msihnd.dll and
msiexec.exe (KB886630) followed by trying to install Windows Installer 3.01
(KB893803), but it told me that the current version was newer and that there
was no reason to run this update.
If anyone has any suggestions, they would be greatly appreciated.

Thanks.

Try installing from a clean boot state or safe mode. You never know, it
might just install. I have an old Toshiba Satellite laptop that locks up
solid requiring to power off by holding in the power button when attempting
to install Ccleaner. But in safe mode it installs just fine. Probably some
startup application that interferes with the installer, but I've never
bothered to find out which one.

 

[mikelee101]

When I started in Safe Mode and tried reinstalling Timberline, it told me
that Windows Installer was not available in Safe Mode. I also tried
installing the 3.01 version of Installer, but it still told me that the
version I had was more current.
I've also since noticed that Word won't open. It gives an error and says to
insert the CD and run Repair. Upon doing this and clicking Diagnose and
Repair problems with my office installation, it thinks for about a minute and
a half and then I get a pop up that says "Windows Installer has encountered a
problem and needs to close..."
Not sure if they are related or not, but figured I'd mention it.

Thanks.

 

[Mark Adams]

When I started in Safe Mode and tried reinstalling Timberline, it told me
that Windows Installer was not available in Safe Mode. I also tried
installing the 3.01 version of Installer, but it still told me that the
version I had was more current.
I've also since noticed that Word won't open. It gives an error and says to
insert the CD and run Repair. Upon doing this and clicking Diagnose and
Repair problems with my office installation, it thinks for about a minute and
a half and then I get a pop up that says "Windows Installer has encountered a
problem and needs to close..."
Not sure if they are related or not, but figured I'd mention it.

Thanks.

Have you installed the .net Framework? Some softwares won't install or work
without the Framework package. I was going to suggest using the Windows
Installer Cleanup Utility, but I see it has been removed from the Microsoft
Download Center because it can cause damage to Microsoft Office
installations. Not sure what else to suggest.

 

[mikelee101]

Yeah...it's got .NET 1.1, 2.0 SP2, 3.0 SP2 and 3.5 SP1, which is consistent
with what's on our other machines that are functioning normally.