Windows Installer message

[Bruce Hight]

Problem: Every time I try to open a file from my Microsoft Office XP
programs, Word and Excel, I'm confronted with a message box that says:

"Norton AntiVirus 2005
Norton AntiVirus 2005 does not support the Repair feature, please uninstall
and reinstall."

Underneath that is another message box that says:

"Windows Installer

Preparing to install . . . "

I get the antivirus box message about three times; I hit OK on each, and
then both the antivirus and installer boxes go away and the program opens
fine, with the file. Doesn't do this on any other programs. I've got Windows
XP Home edition with SP2, and I've got Office XP with SP3.

I recently had to reinstall everything on my computer, and this particular
problem seems to have come out of nowhere.

I assume there's a corrupted file or an incomplete install of something, or
some weird conflict with Norton antiVirus 2005, but I don't know what to do.

Any suggestions?



Thanks.

 

[Ramesh [MVP]]

Bruce,

If you have the setup CD for Norton Anti-virus, try this:

Download and install the Windows Installer Cleanup utility and run it. Select Norton Anti-virus from the installed products list and remove the Windows Installer information for the product. This should fix the current problem. Then reinstall NAV from the CD.

Windows Installer Cleanup Utility - Description:
http://windowsxp.mvps.org/msiclean.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Problem: Every time I try to open a file from my Microsoft Office XP
programs, Word and Excel, I'm confronted with a message box that says:

"Norton AntiVirus 2005
Norton AntiVirus 2005 does not support the Repair feature, please uninstall
and reinstall."

Underneath that is another message box that says:

"Windows Installer

Preparing to install . . . "

I get the antivirus box message about three times; I hit OK on each, and
then both the antivirus and installer boxes go away and the program opens
fine, with the file. Doesn't do this on any other programs. I've got Windows
XP Home edition with SP2, and I've got Office XP with SP3.

I recently had to reinstall everything on my computer, and this particular
problem seems to have come out of nowhere.

I assume there's a corrupted file or an incomplete install of something, or
some weird conflict with Norton antiVirus 2005, but I don't know what to do.

Any suggestions?



Thanks.

 

[Bruce Hight]

I did as you said -- and it worked. Thanks very much for the solution. It
was painless.

Bruce,

If you have the setup CD for Norton Anti-virus, try this:

Download and install the Windows Installer Cleanup utility and run it.
Select Norton Anti-virus from the installed products list and remove the
Windows Installer information for the product. This should fix the current
problem. Then reinstall NAV from the CD.

Windows Installer Cleanup Utility - Description:
http://windowsxp.mvps.org/msiclean.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Problem: Every time I try to open a file from my Microsoft Office XP
programs, Word and Excel, I'm confronted with a message box that says:

"Norton AntiVirus 2005
Norton AntiVirus 2005 does not support the Repair feature, please uninstall
and reinstall."

Underneath that is another message box that says:

"Windows Installer

Preparing to install . . . "

I get the antivirus box message about three times; I hit OK on each, and
then both the antivirus and installer boxes go away and the program opens
fine, with the file. Doesn't do this on any other programs. I've got Windows
XP Home edition with SP2, and I've got Office XP with SP3.

I recently had to reinstall everything on my computer, and this particular
problem seems to have come out of nowhere.

I assume there's a corrupted file or an incomplete install of something, or
some weird conflict with Norton antiVirus 2005, but I don't know what to do.

Any suggestions?



Thanks.

 

[Ramesh [MVP]]

Great! Thanks for the feedback Bruce.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


I did as you said -- and it worked. Thanks very much for the solution. It
was painless.

Bruce,

If you have the setup CD for Norton Anti-virus, try this:

Download and install the Windows Installer Cleanup utility and run it.
Select Norton Anti-virus from the installed products list and remove the
Windows Installer information for the product. This should fix the current
problem. Then reinstall NAV from the CD.

Windows Installer Cleanup Utility - Description:
http://windowsxp.mvps.org/msiclean.htm

 

[Guest]

Should this also work if I am only getting the error message when logging
into Windows as a "non-admin" type? NAV2005 works fine for me as admin, but
the kids keep getting this error when they log in and NAV2005 doesn't work at
all.