Windows Help and Support appears offline even with active internet

[laurie_g]

Hi

Windows Vista Business SP1
When I launch Windows Help and Support, it says I've "lost my connection to
the Windows Help and Support website. Try to connect again."

"Try to connect again" is an active link, but when I click it nothing
happens. I have a constant internect connection so I don't know why Help and
Support won't connect. I am not receiving any other error message.

In my Help settings - the option to include Online Help is selected. I am
using IE7 with all updates.

 

[Rick Rogers]

Hi,

Try step 2 in option 2 here:
http://www.vistax64.com/tutorials/87497-help-support-vista.html

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[laurie_g]

Thanks, but still appears as Offline.

Hi,

Try step 2 in option 2 here:
http://www.vistax64.com/tutorials/87497-help-support-vista.html

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Spaceman]

Laurie,
Please try this.
Open IE7 and go to tools
check
work offline
and then uncheck it
and close IE7
then try the help.

I think this might be a bug.

 

[Rick Rogers]

What are you using for a firewall solution?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[laurie_g]

No go. Good idea though. I tried as suggested and also tried selecting Work
Offline, closing IE7, then reopening IE7 before clearing check mark. But
still Help will not connect.

I do have support.microsoft.com added to my Trusted Sites. Perhaps this is
the incorrect address??

 

[laurie_g]

just windows firewall.

What are you using for a firewall solution?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Spaceman]

Hmm.
I think the correct address for it is
windowshelp.microsoft.com
at least that is what it opens when I just checked mine now.

But just having default setting for the Internet would not need
it to be trusted.
(I have 0 trusted sites and mine is working but I also
have IE still on default setting for Internet)
If you don't have default setting in IE for the Internet than
that could be the prob.
I hope that is it for ya.

 

[Rick Rogers]

Did you have OneCare installed at some point?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[laurie_g]

No, but I just d/l AdAware and did a full scan. found some spyware and
removed it. Seems to have fixed the problem.

Thanks for your help!

Laurie