Windows Defender cannot detect glossary.exe

[Guest]

I have downloaded, installed and run the latest Windows Defender version 1593
(11/8/2006) on a notebook pc. it apparently has been infected with viruses
and spyware etc.
It seems that Windows Defender on it cannot scan and detect an existing
virus/spyware. I noticed that the computer is infected with the glossary.exe
virus (which will monitor windows that i open - if i open an internet
explorer window and visit lavasoft.com, or open an explorer window that has a
symantec antivirus folder, or run the symantec antivirus setup, it will see
the text/string and immediately close it, making the computer out of control).
Can Microsoft improve on this?
Thank you.

 

[Guest]

Hello LL,




Report a possible spyware problem to Microsoft
Submit it via the process noted in Windows Defender Help, or here:
http://www.microsoft.com/athome/security/spyware/software/support/reportspyware.mspx




If you find a suspicious file on your system and your antivirus software
hasn't raised an alarm, you can get a second opinion at two free sites:
http://virustotal.com, where you can upload a suspect file and run a
comprehensive scan using 23 separates antivirus products; or Jotti which scan
files slighty more quickly because it uses only 15 different antivirus
engines.
Go to Jotti's site
http://virusscan.jotti.org/
In the file to upload area press Browse then follow the path to the exe file :
Then press Submit and copy and paste the results to notepad and save them so
you can post back the results if needed.



For the benefit of the community reading this post, please rate the pºst.

I hope this post is helpful.

Let us know how it works ºut.

Еиçеl

 

[Guest]

Hi
Thanks for your reply. I clicked your click but Microsoft just returned an
error page that says:
We’re sorry, but we were unable to service your request. You may wish to
choose from the links below for information about Microsoft products and
services.


I'd be glad to help Microsoft improve their products so that it is more
useful for everyone. But on this occasion i think i can't.

 

[Guest]

Hi LL,

The URL is working for mi, in fact a copy the address from the window
http://www.microsoft.com/athome/security/spyware/software/support/reportspyware.mspx

Maybe the server or the lineas are bussy. Check on another time.

Good luck

 

[Guest]

Hi LL,

I try for a second time, and this time I got the error page.
--

 

[Guest]

Hi LL,

My 3rd try and I get lucky, Here is the content of the web page:

Security At Home
Report a possible spyware problem to Microsoft
Published: February 13, 2006 | Updated: October 23, 2006
If you believe the files on your computer are spyware or other potentially
unwanted software that should be detected by Windows Defender, but have not
been detected, you can send these files to Microsoft.

Compress the files you want to submit in a password-protected archive (see
the following instructions) and e-mail the archive to
(e-mail address removed).

After you send these files to Microsoft, our Windows Defender response team
will analyze the files and determine if we need to make a change to Windows
Defender.

Note: For information about data collection and use practices, see the
Windows Defender privacy policy.

To submit potential spyware to Microsoft
Compress the potential spyware files in an archive and then e-mail the
archive to (e-mail address removed):

1.
In Windows Explorer, right-click a blank area in an open folder or on the
desktop, point to New, and then click Compressed (zipped) Folder.

2.
Type the name fn-spyware.zip for the new compressed folder, and then press
the ENTER key.

3.
Drag the potential spyware files to the archive and drop them into the
archive the same way you would drop them into a typical Windows folder.

4.
On the File menu, click Add a Password.

5.
In the Password box, type the password infected.

6.
In the Confirm Password box, type the password infected again.

7.
Compose a new e-mail message using any e-mail program that allows you to
attach files to the message.

8.
In the To field, type (e-mail address removed).

9.
In the Subject line, type False Negative: spyware.

10.
In the body of the message, include details about why you think the file is
spyware or other potentially unwanted software and include any information
about where you might have downloaded this program or what other program
might have installed it.

11.
Attach the password-protected archive that you created (fn-spyware.zip) to
the message.

12.
Send the message.


Microsoft will analyze the submitted files and update the detection
capabilities in Windows Defender as appropriate, based on the results of the
file analysis.

Thank you for taking the time to help improve Windows Defender.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Done for tonight. ;-)

 

[Bill Sanderson MVP]

Thanks! Engel has posted the procedure for submitting sample--it is
simple--just send a password protected zip file via email, so I hope it will
be possible for you.