Why can I receive emails in outlook express but not outlook?

[Guest]

I recently upgraded from a dial up connection to an adsl connection. Ever
since then, I can only send and receive emails using Outlook express, and not
Outlook. Telstra claim that this is a microsoft problem, and have provided
no assistance. It appears that the inbox is the dial up account, and not the
new adsl account, of which comes with a new email address. No errors are
provided on the send and receive, and when testing the account settings, a
test email is received in the outlook express inbox.

 

[AndreasRoeder]

I recently upgraded from a dial up connection to an adsl connection.
Ever since then, I can only send and receive emails using Outlook
express, and not Outlook. Telstra claim that this is a microsoft
problem, and have provided no assistance. It appears that the inbox
is the dial up account, and not the new adsl account, of which comes
with a new email address. No errors are provided on the send and
receive, and when testing the account settings, a test email is
received in the outlook express inbox.

HI
have you set Outlook as your default email client?

 

[Guest]

Andreas,

Yes, outlook remains the default client.

Regards,

Kim