drew said:
ok i tryed ( to the best of my ability ) all that you sggested. i have no
restore points ? the free autoruns program has too much information for me
to figure out what should and what should not be there. i think i may have
a virus. i think iot came from facebook. there was a message on there how
face book was over crouded with non active users so coppy and paste this
message to 15 of your friends........... and now im geting popups that
send me to perfspot or at least i think thats what it was called. i have
norton 360. i
whent to there suport and they want $99.00 to fix it. they said the
problem was inbeded in internet exsplorer. is there a way for me to fined
and remove it. i feel so lost. thanks for your help.
Yes, you are definitely infected and now you need to clean up your computer.
Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.
http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://tinyurl.com/yoeru3 - download link and more instructions
When all else fails, get guided help. Choose one of the specialty forums
listed at the first link. Register and read its posting FAQ. PLEASE DO NOT
POST LOGS IN THE MS NEWSGROUPS.
Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may be
so infested that Windows will need to be clean-installed. If possible, have
all your data backed up before you take the machine into a shop.
Malke