when i start my pc the system configuration utility starts automat

D

drew

i dont know much about computers, i dont know what i did, but my system
configuration utility starts every time i boot up my computer. please help me
stop this oh ya im running win xp
 
M

Malke

drew said:
i dont know much about computers, i dont know what i did, but my system
configuration utility starts every time i boot up my computer. please help
me stop this oh ya im running win xp

Are you talking about the message box that comes up saying something like,
"You've used the System Configuration Utility" or the Utility itself
starts?

If the former, there is no need to install a third-party program to stop the
message. Simply tick the box in the lower left-hand corner of the message
that says in effect, "don't bother me about this again".

If the latter, please post back.

Malke
 
D

drew

it is the utility itself


Malke said:
Are you talking about the message box that comes up saying something like,
"You've used the System Configuration Utility" or the Utility itself
starts?

If the former, there is no need to install a third-party program to stop the
message. Simply tick the box in the lower left-hand corner of the message
that says in effect, "don't bother me about this again".

If the latter, please post back.

Malke
 
M

Malke

drew said:
it is the utility itself

OK, the "cleanup msconfig" utility the other poster had you download won't
help and has nothing to do with your issue. This is a new one - I've never
seen the utility itself start up with Windows, but live and learn. ;-)

Here are some things to try:

1. Do a System Restore to a time before you did whatever it was you did.
Start>All Programs>Accessories>System Tools>System Restore
"Restore my computer to an earlier time". Pick one of the dates in bold that
is before the problem but not too far back in time.

2. If that doesn't work, since the Utility is coming up anyway look on its
Startup tab to see what is set to run.

How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

The free Autoruns program is very useful for managing your Startup -
http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns

3. I'm assuming that your computer is malware/virus-free. If it isn't or you
are unsure about this status:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Malke
 
D

drew

ok i tryed to the best of my ability all that you suggested. i think that yes
i have a virus. and i think i got it frome facebook. its funny because now im
geeting popups that take me to another site just like face book lol. i have
norton 360 loaded on my computer. it finds stuff every time i run it. so i
went to nortons suport and for 99.00 the will remove it for me. but do i want
to pay 99.00 every time this happens to me no i dont think so. but what they
said to me was the problem was inbeded in my internet exsplorer. can i remove
internet exsplorer and redownload it ? im lost please help. oh ya pretened im
stupid lol
 
D

drew

ok i tryed ( to the best of my ability ) all that you sggested. i have no
restore points ? the free autoruns program has too much information for me to
figure out what should and what should not be there. i think i may have a
virus. i think iot came from facebook. there was a message on there how face
book was over crouded with non active users so coppy and paste this message
to 15 of your friends........... and now im geting popups that send me to
perfspot or at least i think thats what it was called. i have norton 360. i
whent to there suport and they want $99.00 to fix it. they said the problem
was inbeded in internet exsplorer. is there a way for me to fined and remove
it. i feel so lost. thanks for your help.
 
M

Malke

drew said:
ok i tryed ( to the best of my ability ) all that you sggested. i have no
restore points ? the free autoruns program has too much information for me
to figure out what should and what should not be there. i think i may have
a virus. i think iot came from facebook. there was a message on there how
face book was over crouded with non active users so coppy and paste this
message to 15 of your friends........... and now im geting popups that
send me to perfspot or at least i think thats what it was called. i have
norton 360. i
whent to there suport and they want $99.00 to fix it. they said the
problem was inbeded in internet exsplorer. is there a way for me to fined
and remove it. i feel so lost. thanks for your help.

Yes, you are definitely infected and now you need to clean up your computer.

Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://tinyurl.com/yoeru3 - download link and more instructions

When all else fails, get guided help. Choose one of the specialty forums
listed at the first link. Register and read its posting FAQ. PLEASE DO NOT
POST LOGS IN THE MS NEWSGROUPS.

Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may be
so infested that Windows will need to be clean-installed. If possible, have
all your data backed up before you take the machine into a shop.

Malke
 

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