If you are using AOL as your ISP, you need to minimize your
AOL browser and launch Internet Explorer, then visit the Windows
Update web site while using Internet Explorer.
Try the following solution from the Windows Update Troubleshooter:
http://v4.windowsupdate.microsoft.com/troubleshoot/
Select:
"Problem Downloading/Installing a Software (Non-Driver) item"
Follow steps under:
"Install stops at 0% when using the AOL Browser"
While using the Internet Explorer browser, try downloading
the updates again:
http://v4.windowsupdate.microsoft.com/en/default.asp
P.S. Make sure to disable your antivirus program and close any
open programs before installing updates.
Review the troubleshooting tips in these articles:
"Software Update Incomplete, This Windows Update Software
Did Not Update Successfully" Error Message When You Visit
the Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;en-us;319585
Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/
Problems When Viewing or Downloading From Windows Update
http://support.microsoft.com/?kbid=193385
HOW TO: Troubleshoot Problems Connecting to Windows Update
http://support.microsoft.com/default.aspx?scid=kb;en-us;818018
How To Fix The Cryptographic Service Error
http://www.updatexp.com/cryptographic-service.html
Also, visit
http://www.kellys-korner-xp.com/top10faqs.htm and scroll
down to "Why Can't I Download Updates" for additional troubleshooting ideas.
Visit the Windows Update newsgroup and read the messages
posted there for helpful troubleshooting tips.
The "Official" Windows Update newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate
--
Nicholas
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| i have tried to ask microsoft about the problems i have
| downloading virus updates but they ignore me. if i could
| delete internet explorer i would. this software problem
| is something microsoft should fix now. when i download
| updates the progress shows complete (1.9 MB/1.9 MB) but
| shows time remaining as the same as when it started (in
| this case 49 minutes) install progress shows nothing. i
| have had this download on for 2 hours. when i try to
| close the window, it says i will interrupt download.
