Virgin Media: One PC not connecting...

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Hi,

Wonder if someone can help? Just connected to Virgin Media and am using the Broadband service. All laptops in the house have connected fine - but the one 'static' pc I have just won't work.

For that I'm not using wireless - it's too far away to get a decent signal in any case (big house). So instead I'm using that DLINK 'through the electric wiring' setup instead. I have one side of that coming from the wireless router into the plug socket and then of course the other side from a plug socket by the PC into the ethernet port.

Prior to having Virgin installed my old router was by the pc in question and I had a lead straight from the router into the ethernet of the pc - so I know the hardware is ok.

I've also tried plugging the ethernet cable into my mac laptop instead to check it works and all is fine...

But when I plug it in to the PC, the pc won't get allocated an ip address. It gets stuck on 'acquiring address' then says it has limited or no connectivity.

I tried giving it a static ip with a subnet mask of 255.255.255.0 and gateway of 192.168.0.1 then pinging 192.168.0.1 but I get nothing. Timeout. Nowt.

The PC is running XP Pro, Service Pack 2.

Does anyone have any suggestions at all? I'm at the point where all I can think of now is to back up my valuable files and reinstall Windows on the PC in the hope that'll stumble across fixing it somehow - would rather not do this if possible though.

I called Virgin but they basically said it was not their problem because I had at least one computer working so it's not their connection. They said to call DLINK if I want any further help. I can see their point but they were very abrupt and so far all of my experiences with Virgin have been quite negative - three days in and I'm already wondering if moving from Sky was such a bright idea after all :-(

Anyway, heeeelp!

Cheers,

Jamie.
 

Me__2001

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I'd say your PC was fine

When you plugged your laptop in was that directly to the router or via the D-link thing. I have a feeling the D-link setup could be causing the problems
 
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The laptop works both directly into the router and also from the dlink 'electrical' connector. There's no setup required with that as far as I know.

Jamie.
 
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Something else I've noticed...

After it fails to obtain an ip address, I check ipConfig and it shows

ip address: 169.254.3.69
subnet: 255.255.0.0
gateway: 169.254.3.69

How weird - where do those settings come from?

Jamie.
 

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