User Accounts Problems

[Dave]

Running Windows Vista 64 with no hardware or software issues, Administrator
account and user account (me).
I dled an update for a program I use while logged on as me (User). When I
try to install it says the update can only be installed by the Administrator
and gives me the option of selecting the Administrator account for the
install. When I enter my password it says, "Account Name or Password is
incorrect" even though the info is correct.
I logged on in the Administrator account and successfully installed the
update and the program starts and runs as the new program. I've set all the
permissions to allow the program to be fully accessible to all users while
here and it shows the permissions being set.
I switch users and when I start the program it's running as the old program,
not the updated one. I looked in the folder and the exe file has the name of
the new update but is still runnig as the old program. Only thing that is
out of the ordinary to me is the old program is 32 bit and the update is 64
bit.
Any help appreciated,
Dave

 

[Bruce Chambers]

Running Windows Vista 64 with no hardware or software issues,
Administrator account and user account (me).
I dled an update for a program I use while logged on as me (User). When
I try to install it says the update can only be installed by the
Administrator and gives me the option of selecting the Administrator
account for the install. When I enter my password it says, "Account Name
or Password is incorrect" even though the info is correct.
I logged on in the Administrator account and successfully installed the
update and the program starts and runs as the new program. I've set all
the permissions to allow the program to be fully accessible to all users
while here and it shows the permissions being set.
I switch users and when I start the program it's running as the old
program, not the updated one. I looked in the folder and the exe file
has the name of the new update but is still runnig as the old program.

I'm not so sure that this is a problem with user accounts so much as
it's a problem updating and using a program that is not truly
Vista-compatible. However, as you've withheld the name of this program
from us, we really can't offer any specific advice.

Only thing that is out of the ordinary to me is the old program is 32
bit and the update is 64 bit.

And it never occurred to you that that would most likely be the cause
of the problem? Why in the world would you deliberately try such a
thing, given the obvious incompatibilities that would accompany such an
attempt?


--

Bruce Chambers

Help us help you:


http://support.microsoft.com/default.aspx/kb/555375

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