unwanted popups

[annice.g]

I've been using my daughter's computer while visiting her; she is using
IE6. She has three popup blockers installed: one built into McAfee
virus checker, one built into Google Toolbar and Popup Stopper.
Despite this, she gets numerous unwanted popup windows appearing. I
have tried using McAfee alone, but that didn't work -- also using a
combo of McAfee and Popup Stopper -- that didn't work either.

On my computer at home, running the same system (XP), I use Google
Toolbar and Popup Stopper, and never get unwanted popups. Any idea
what the problem could be here and how to solve it?

Thanks.

 

[Don Varnau]

Hi,
There's no reason to run multiple pop-up blockers. I would choose one
(probably Google) and disable the others. Or, if [XP] SP2 is installed, the
pop-up blocker built into IE works very well.

If numerous pop-ups are making it past pop-up blockers, there's probably
malware installed on the machine.

Download, update and run Ad-aware, Spybot and (if running WinXP) MS
Anti-Spyware (Beta.)
See these sites for help:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

Hope this helps,
Don
[MS MVP- IE]

 

[annice.g]

We have run ad-aware and spybot -- the former found lots of spyware,
which we deleted. We've run it several times since. The latter didn't
find anything. Will try the MS Anti-spyware to see if that helps, and
will report back..

Thanks for your suggestions.

 

[Frank Saunders, MS-MVP OE]

We have run ad-aware and spybot -- the former found lots of spyware,
which we deleted. We've run it several times since. The latter
didn't find anything. Will try the MS Anti-spyware to see if that
helps, and will report back..

Thanks for your suggestions.

1. Restart in Safe Mode and run the scans there.

2. run HijackThis; http://aumha.org/downloads/hijackthis.zip
HijackThis - Tutorial & FAQ;
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42

Register here: http://aumha.net/profile.php?mode=register
Once you have received your registration confirmation, post your HJT
log here: *(for expert analysis)*
http://aumha.net/viewforum.php?f=30

Please see http://aumha.net/viewtopic.php?t=4075 and
http://aumha.org/a/quickfix.htm before posting to the forum.

HijackThis tutorial:
http://aumha.org/a/hjttutor.htm

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[annice.g]

Running MS Anti-spyware found problems,. but didn't help with the
popups. I'm leaving here tomorrow (I live abroad), but my daughter
will follow up on your suggestions. (It's her computer that has the
problem.)

Thanks for your help.

 

[Guest]

Don,
I too have a nagging problem with popups. I have run all the programs you
mentioned and still can't seem to get rid of them. Aadware finds BHO's and
delete them but whe I open IE again, the popups still appear. Is there a way
to fully delete IE and reinstall? What is URLNET1?

Hi,
There's no reason to run multiple pop-up blockers. I would choose one
(probably Google) and disable the others. Or, if [XP] SP2 is installed, the
pop-up blocker built into IE works very well.

If numerous pop-ups are making it past pop-up blockers, there's probably
malware installed on the machine.

Download, update and run Ad-aware, Spybot and (if running WinXP) MS
Anti-Spyware (Beta.)
See these sites for help:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

Hope this helps,
Don
[MS MVP- IE]

I've been using my daughter's computer while visiting her; she is using
IE6. She has three popup blockers installed: one built into McAfee
virus checker, one built into Google Toolbar and Popup Stopper.
Despite this, she gets numerous unwanted popup windows appearing. I
have tried using McAfee alone, but that didn't work -- also using a
combo of McAfee and Popup Stopper -- that didn't work either.

On my computer at home, running the same system (XP), I use Google
Toolbar and Popup Stopper, and never get unwanted popups. Any idea
what the problem could be here and how to solve it?

Thanks.

 

[Frank Saunders, MS-MVP OE]

Don,
I too have a nagging problem with popups. I have run all the programs you
mentioned and still can't seem to get rid of them. Aadware finds BHO's
and
delete them but whe I open IE again, the popups still appear. Is there a
way
to fully delete IE and reinstall? What is URLNET1?

Restart in Safe Mode and run your scans there.
Malware Removal:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/