Hi Dave M
Thanks for the help, but with one answer comes more questions!
Ok I found Defender and shut it off. But when I cleck on Trend it tells me
there is defender. So I say I want to turn on Trend and it ask if I know and
trust them, I say yes and it will not turn it on.
The windows Security Center boxs comes up with Firewall ON, Automatic
Updating on and then Malware Protection OFF. I click on this and get:
The first box says Virus protection:
PC-cillin Internet Security - Virus Portection reports that is is turned off.
there is a box that I can click and it says turn on now
below in blue is Show me my available options.
If I click Turn on now
I get a box that ask if I trust this product, when i click this the box goes
away, but it does not turn on the protection.
If I click the blue righting I get Go online to get a different antivirus
or I have an anitivirus program that I'll monitor myself or
Don't monitor my antivirus software state.
The 2nd boxs says
Spyware and other malware protection
Windows Defender and PC-cillin Internet Security - Spyware Portection both
report that they are turned off.
Then they have a Turn on now box.
If I click on that box, I get these options.
Turn on Windows Defender
Turn on PC-cillin Internet Securtiy -Spyware Protection
(Choosing this option will run a signed program registered to PC-cillin
Internet Securtiy - spyware Portecion that Security Center can't monitor.
Go online to get a different antispyware program
I Have an antispyware program that I'll monitor myself.
I clicked on # 2 Turn on PC-cillin
Then I get: Yes, I trust this program and am ready to run it or
No, I would like to verify its identity before running this program.
I click on # 1 Yes
And still nothing happens.
Please help if you can, What I'm I doing wrong? I hope this makes some sense.
Susan