G
Guest
I’ll try to be concise. Basically, I’m running under XP with SP2. I usually
use Outlook to send my e-mail. I’m on a cable modem.
Suddenly, a few days ago, I was unable to send e-mails 1MB or over. My
server (Cox) allows up to 10MB (although I rarely sent much larger that 3MB)
I kept getting a Norton error message #1003,9 stating that the e-mail didn’t
go through and try to re-send. Re-sending didn’t work. Small e-mails could
be sent, but nothing around 1MB or larger.
I spoke with my ISP - they had me go online and try to directly send the
same mail from my Webmail account. It sent it without a problem. They said
to talk with Norton.
I spent two days of online chats with Norton. They tried everything
including giving me a free update to the latest version of their Internet
Security package. I still could not send the larger e-mails.
I then tried removing Norton and installed Avast and Zone-alarm. Still
could not send the large emails. Finally, I tried (briefly) to remove all
anti-virus and firewall and see if I could send, but still the emails weren’t
getting through.
Next I tried changing to another e-mail program. I tried with both Outlook
Express and Mozilla Thunderbird, but still was unable to send the larger
e-mails.
Today, a tech came out from my ISP, checked all my wiring and connections,
even tried a new modem, but was not able to resolve the problem. He said the
problem is obviously within my computer when it tries to upload the larger
emails to their server (since I could send it directly from my online Webmail
account). Something is stopping the larger emails from getting to their
server from my computer. By the way, it doesn’t seem to affect me receiving
e-mails, large or small.
Is there a setting somewhere in Windows that somehow could have gotten
changed and could be limiting the size of my outgoing mail? Or do you have
any other ideas of what this could be?
Thanks,
LR Cat
use Outlook to send my e-mail. I’m on a cable modem.
Suddenly, a few days ago, I was unable to send e-mails 1MB or over. My
server (Cox) allows up to 10MB (although I rarely sent much larger that 3MB)
I kept getting a Norton error message #1003,9 stating that the e-mail didn’t
go through and try to re-send. Re-sending didn’t work. Small e-mails could
be sent, but nothing around 1MB or larger.
I spoke with my ISP - they had me go online and try to directly send the
same mail from my Webmail account. It sent it without a problem. They said
to talk with Norton.
I spent two days of online chats with Norton. They tried everything
including giving me a free update to the latest version of their Internet
Security package. I still could not send the larger e-mails.
I then tried removing Norton and installed Avast and Zone-alarm. Still
could not send the large emails. Finally, I tried (briefly) to remove all
anti-virus and firewall and see if I could send, but still the emails weren’t
getting through.
Next I tried changing to another e-mail program. I tried with both Outlook
Express and Mozilla Thunderbird, but still was unable to send the larger
e-mails.
Today, a tech came out from my ISP, checked all my wiring and connections,
even tried a new modem, but was not able to resolve the problem. He said the
problem is obviously within my computer when it tries to upload the larger
emails to their server (since I could send it directly from my online Webmail
account). Something is stopping the larger emails from getting to their
server from my computer. By the way, it doesn’t seem to affect me receiving
e-mails, large or small.
Is there a setting somewhere in Windows that somehow could have gotten
changed and could be limiting the size of my outgoing mail? Or do you have
any other ideas of what this could be?
Thanks,
LR Cat