Unable to receive attachments sending from Outlook

[Jimmy Ho]

My PC is running on Windows Vista SP1 and I am using Windows Mail as my mail
client.

Two of my colleagues have recently started using Outlook 2003 and Outlook
2007 respectively as their mail client (both of them running on an Windows
XP SP3 PC). It happened several times already that I was only able to
receive the text of their email messages, but not any attachments at all.
Their attachments are Word documents and PDF files.

It has never happened before when my colleagues were using OE6 as their
default mail client.

Please help.

Jimmy Ho

 

[Gary VanderMolen]

The explanation is here:
http://email.about.com/od/outlooktips/qt/et121705.htm

The basic problem is that Outlook, by default, uses a proprietary
form of encoding for attachments, which is not readable by
non-Outlook mail clients.
Ask the sender to resend using either plain text (preferred) or
standard HTML format. For more on this issue see:
http://email.about.com/od/outlooktips/qt/et121705.htm

 

[Peter Foldes]

Jimmy

This is caused by the recent Outlook Junk Filter update and the workaround is below

Also applies to pdf attachments also
http://www.slipstick.com/outlook/esecup/getexe.asp

Another option to unblock the attachments in Outlook
http://blogs.techrepublic.com.com/msoffice/?p=112

 

[Jimmy Ho]

My colleagues who are using Microsoft Outlook have not encountered any
problem, but it is me (using Windows Mail) that has encountered the problem.
Anyway, thank you for your information.

Jimmy

 

[t-4-2]

Jimmy,
You do not understand what Peter told you.
The problem is the incompatibility between Out look and Windows Mail.
Windows mail is UNABLE to recognize picture images originated from Outlook.
You are given the 2 options for the problem. Try them.

t-4-2

 

[Gary VanderMolen]

Please read the response I posted.

 

[Steve Cochran]

Also check that they are not sending with RTF format, as that renders
attachments unaccessible to users other than Outlook users. Tell them to
send via Plain text or HTML, but not RTF.

steve