Unable to open Excel attachment called Cover.xls

[Guest]

Hi,
We use Outlook 2003, and everyday an Excel spreadsheet called Cover is sent
to all staff. One recipient can not open or save this file, or indeed any
Excel file send with the name Cover. All other Excel files open correctly. If
the user creates an Excel file called Cover and mails it as an attachment to
themselves it does not open. When trying to save the Cover spreadsheet an
error message about permissions is displayed. This user could open the files
two weeks ago, but can not now. I have looked through everything I can think
of in Outlook, but nothing I can see will fix this.
Any ideas?

 

[Guest]

Make a new outlook profile:
Start | Control Panel | Mail | Show Profiles... | create a new one (don't
delet the old one). Start Outlook with the new profile an check if you are
able to open this excel sheet.

 

[Guest]

Hi Sylvian,

Creating a new profile did not solve the problem. Further to my original
post, if the file Cover is sent to this user with another file name it opens
perfectly.

Thanks,

John

 

[Guest]

OK... then the problem is eventually the Outlook OLKB-folder where Outlook
stores the file temporarly when open a file directly out from Outlook.
Open an other file (word or excel) out of Outlook (on the useres client) and
make Save As to check where the OLKB-folder is located. (normaly in:
C:\Document and Settings\username\Local Settings\Temporary Internet
Files\OLKB)
Delete all the files with the name Cover (actually you can delete all files
there, as it is just a temporary file location) and check if it helps.

 

[Guest]

Hi Sylvian,

This worked fine. Good job, as I had another user today with the same
problem. The file cover.xls is sent two or three times a day to everybody,
but it seems most people do not read it so will not have this problem. Is it
to do with the length of the file name in the temp folder, or a miximum
number if instances of the same file name? I noticed in my collegues folder
there were many files ending in 1.jpg or doc1.doc etc that had long file
names full of 0's, which displayed as Doc1.doc (10) or 1.jpg (7) when viewed
in windows.

Thanks again.

John