Unable to log on to webmail or delete mails from webmail inbox

[Ovi]

I have recently installed XP pro sp2.

Now, I am unable to log on to my webmail site.

For example, when I type in my user name and password and click on the
"login" button, the IE6 progress bar shows as if the page is being
loaded but thereafter everything comes to a standstill and finally the page
"Cannot Find Server" with the message "The page cannot be displayed.
The page you are looking for is currently unavailable. The Web site might
be experiencing technical difficulties, or you may need to adjust your
browser settings." comes on.

In another free webmail site, I can sign in but experience the same
phenomenon when I click on the delete button after selecting some of the
mails in my inbox. Only partial progress of page loading followed by
complete inactivity and finally the page "Cannot Find Server" coming up.

These sites, however, work absolutely fine when I boot up with my old
98se that I still have on my PC in dual boot.

I have already tried following with no result:

1. Turned off windows firewall
2. Installed Sun java runtime
3. Installed MS java vm
4. Turned off pop up blocking in IE6
5. Allowed all cookies in IE6
6. Installed and used Firefox to access these sites but the result is just
the same as it was while using IE.

I can't even search on 'Google groups advance search' site. After entering
search criteria, clicking on 'search' button yields the same result.

Interesting point is normal surfing of the internet i.e. clicking on links
is working fine.

I am totally at a loss as to what else to do expect reinstalling the OS.

Thanks in advance for any help.

 

[PA Bear]

Do *not* disable the Windows Firewall if you're not running a third-party
firewall!

Those may well be symptoms of a hijackware infection.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

 

[Ovi]

Do *not* disable the Windows Firewall if you're not running a
third-party firewall!

Those may well be symptoms of a hijackware infection.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to
use. It will help you to both identify and remove any
hijackware/spyware. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for
expert analysis, not here.**

I have scanned my complete system with AdAwareSE Personal, Spybot S&D and
also with Hijackthis. No malware had been reported by any of these
programs.

Shall immensely appreciate receiving any further help. It is really a big
annoyance to me, to the extent that if the problem could not be solved, I
shall have to discard XP and go back to Win 98.

 

[PA Bear]

I have scanned my complete system with AdAwareSE Personal, Spybot S&D and
also with Hijackthis. No malware had been reported by any of these
programs.

Shall immensely appreciate receiving any further help. It is really a big
annoyance to me, to the extent that if the problem could not be solved, I
shall have to discard XP and go back to Win 98.

Scanning with HijackThis doesn't fix anything. It's not a
hijackware-removing tool. Read the last paragraph of my last reply.

 

[Ovi]

Scanning with HijackThis doesn't fix anything. It's not a
hijackware-removing tool. Read the last paragraph of my last reply.

What I meant was that the log of HijackThis did not indicate presence of
any malware.
Any further clue?

 

[law24]

Oviwrote

Ovi wrote
I have recently installed XP pro sp2

Now, I am unable to log on to my webmail site

For example, when I type in my user name and password and clic
on the "login" button, the IE6 progress bar shows as i the pag
is being loaded but thereafter everything comes to a standstil
and finally the page "Cannot Find Server" with the messag "Th
page cannot be displayed. The page you are looking for i
currently unavailable. The Web site might be experiencin
technical difficulties, or you may need to adjust your browse
settings." comes on

In another free webmail site, I can sign in but experience th
same phenomenon when I click on the delete button after selectin
some of the mails in my inbox. Only partial progress of pag
loading followed by complete inactivity and finally the pag
"Cannot Find Server" coming up

These sites, however, work absolutely fine when I boot up with m
old 98se that I still have on my PC in dual boot

I have already tried following with no result

1. Turned off windows firewal
2. Installed Sun java runtim
3. Installed MS java v
4. Turned off pop up blocking in IE
5. Allowed all cookies in IE
6. Installed and used Firefox to access these sites but th
result is just the same as it was while using IE

I can't even search on 'Google groups advance search' site. Afte
entering search criteria, clicking on 'search' button yields th
same result

Interesting point is normal surfing of the internet i.e. clickin
on links is working fine

I am totally at a loss as to what else to do expect reinstallin
the OS

Thanks in advance for any help


Do *not* disable the Windows Firewall if you're not running
third-party firewall

Those may well be symptoms of a hijackware infection

Checking for/Help with Hijackwar
http://aumha.org/a/parasite.ht
http://aumha.org/a/quickfix.ht
http://aumha.net/viewtopic.php?t=587
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduc
ion http://mvps.org/winhelp2002/unwanted.ht
http://inetexplorer.mvps.org/data/prevention.ht
http://inetexplorer.mvps.org/archive/tshoot.htm
http://www.mvps.org/sramesh2k/Malware_Defence.ht
http://defendingyourmachine.blogspot.com
http://www.elephantboycomputers.com/page2.html#Removing_Malwar

When all else fails, HijackThis v1.99.
(http://aumha.net/downloads/hijackthis.zip) is the preferred too
to use. It will help you to both identify and remove an
hijackware/spyware. **Post your log t
http://forums.spybot.info/forumdisplay.php?f=22
http://castlecops.com/forum67.html
http://forums.subratam.org/index.php?showforum=7
http://aumha.net/viewforum.php?f=30, or other appropriate forum
for expert analysis, not here.*
-
I have scanned my complete system with AdAwareSE Personal, Spybo S&
and also with Hijackthis. No malware had been reported by any o
these programs

Shall immensely appreciate receiving any further help. It is reall

big annoyance to me, to the extent that if the problem could not b
solved, I shall have to discard XP and go back to Win 98

Scanning with HijackThis doesn't fix anything. It's not
hijackware-removing tool. Read the last paragraph of my las reply

What I meant was that the log of HijackThis did not indicate presenc
of
any malware
Any further clue?[/quote:24debf9588

All Hijackthis does is take a picture of what is starting up/runnin
on your system. It will not tell you that you have spyware. You nee
to take the file that Hijackthis generates and post it to one of th
sites recommended above. Hope this helps

 

[PA Bear]

What I meant was that the log of HijackThis did not indicate presence of
any malware. Any further clue?

Post the URL of the forum thread where you've posted your log for review by
an expert, please.