Unable to access MSupdate.

[David]

Hi All,

Using a validated oem XP home w/sp2 on an Acer Aspire 1690 laptop.

When trying to access Microsoft update site I receive the following message:

"Files required to use Microsoft update are no longer registered or
installed on your computer."

(It gives me the following two options to click on)

"To continue register or re-install the files for me now."

or

"Let me read about options to fix this problem"

Clicking on the first option it tries or looks like it tries to download and
re-install the files.

However, when I try to access msupdate again it reverts back to the above
message.

The second option about reading for fixes doesn't have a suggested solution
for this apparent problem.

The MS knowledge base hasn't shed any light on the problem either.

Any ideas folks?

Thanks for your time.

David.

 

[Guest]

MS provides free technical help exclusively for updating problems. Look for
the email form somewhere at microsoft.com

maybe do a search there for "unable to update"

 

[David]

Hi,

Thanks for the suggestion, however after more research I found this from
microsoft.public.windowsupdate

Maybe this will help some others out.

David.

"Some have reported that simply re-registering the MSXML3.DLL seems to fix
the
problem.
1. Click Start.
2. Choose Run.
3. In the Run box, type: regsvr32 MSXML3.DLL
Press okay

This worked for me, but the post goes on:

If that hasn't helped you may need to re-registered some more files:

1. Click Start.
2. Choose Run.
3. In the Run box, type (pressing okay after each one) :-

Repeat for the following:
regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
regsvr32 MSXML3.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
regsvr32 jscript.dll "