Tool bar missing in read screen.

[Guest]

Office XP.

When an end-user double clicks on an email it opens it up in another window.
Usually there is a toolbar at top to allow her to Reply/Forward/etc.

That toolbar has now disappeared. Any idea how to get it back.

Thanks,

Kevin Porter

 

[Guest]

Found the solution in another post. Thanks to Brian Tillman who gave it.

Stop Outlook and open Windows Explorer. Enter %AppData%\Microsoft\Outlook
in the Address field and click go. Locate the file outcmd.dat and either
delete or rename it. (I chose to rename it just in case it didn't work I
could get it back.)

This fixed my problem. Thanks Brian.

 

[Brian Tillman]

Found the solution in another post. Thanks to Brian Tillman who gave
it.

Stop Outlook and open Windows Explorer. Enter
%AppData%\Microsoft\Outlook in the Address field and click go.
Locate the file outcmd.dat and either delete or rename it. (I chose
to rename it just in case it didn't work I could get it back.)

This fixed my problem. Thanks Brian.

You're welcome.