This patch package could not be opened

[Guest]

I am running Windows XP Pro. I replaced my failing hard drive and copied all
my files over to the new drive. I am also using Windows Outlook XP. When I
start the program, I get Outlook 97 opening with two error messages: one for
scrptxtn.dll and one for frmrdrct.dll that could not be installed or loaded.

When I try to reinstall Outlook XP from the CD, I get the meassge, :This
patch package could not be opened.

I've tried downloading updates for Outlook XP, Windows XP, and Windows
Installer but have had no luck. I have found nothing I can understand about
patch packages at Microsoft.com.

 

[Ramesh [MVP]]

Hi Andy,
You receive the "This patch package could not be opened" errror message in Office 2003, in Office XP, or in Office 2000:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q295823

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


I am running Windows XP Pro. I replaced my failing hard drive and copied all
my files over to the new drive. I am also using Windows Outlook XP. When I
start the program, I get Outlook 97 opening with two error messages: one for
scrptxtn.dll and one for frmrdrct.dll that could not be installed or loaded.

When I try to reinstall Outlook XP from the CD, I get the meassge, :This
patch package could not be opened.

I've tried downloading updates for Outlook XP, Windows XP, and Windows
Installer but have had no luck. I have found nothing I can understand about
patch packages at Microsoft.com.

 

[Guest]

Thanks for your quick response, Ramesh. I am not running these Office
programs. I am still running Office 97 and it is not on the list generated
by the Installer Cleanup. What program do I remove? Outlook 2002?

 

[Ramesh [MVP]]

Andy,

Remove the installer information for OL2002 using MSI Cleanup utility and then reinstall from CD.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Thanks for your quick response, Ramesh. I am not running these Office
programs. I am still running Office 97 and it is not on the list generated
by the Installer Cleanup. What program do I remove? Outlook 2002?

 

[Guest]

Thank you, Thank you, Thank you. You're a godsend! I had searched support
for this and found two other articles, 236597 and 812490 but not this one.
It works!!!

Andy,

Remove the installer information for OL2002 using MSI Cleanup utility and then reinstall from CD.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Thanks for your quick response, Ramesh. I am not running these Office
programs. I am still running Office 97 and it is not on the list generated
by the Installer Cleanup. What program do I remove? Outlook 2002?

 

[Ramesh [MVP]]

You're welcome, Andy. Glad you got this fixed.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Thank you, Thank you, Thank you. You're a godsend! I had searched support
for this and found two other articles, 236597 and 812490 but not this one.
It works!!!

 

[Guest]

Can you also help me
I am having the same problem but could not find what you told andy to find????

 

[Ramesh, MS-MVP]

You receive the "This patch package could not be opened" error message in an Office program:
http://support.microsoft.com/?kbid=295823

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Can you also help me
I am having the same problem but could not find what you told andy to find????