System start driver failed to load "SPBBCDrv"

[Guest]

Hi,

After booting, I get the following system error message in the Event Viewer:

Message: The following boot_start or syrem_start driver failed to load: 1%

By following the help, it says " the SPBBCDrv" Boot-start drive failed to
load.

I shall be grateful if someone could kindly help me to fix this problem

 

[Guest]

You use symantec norton anti-virus . It has either become corrupt, and needs
to be uninstalled, and reinstalled, or you have a local user infected with
something that is attacking the anti-virus app. The more likely case is a
corrupt anti-virus file, since it happens during the boot phase.

 

[Guest]

Dear Mr. Ferguson,

I used to have Norton anti-virus, but last year, I uninstalled it and
cleaned up my registry from Norton products. At the moment I use the
Bitdefender. You think still there might be some hidden Norton keys in my
registry that may cause this problem?

 

[Guest]

I would use this app to take a look.

AutoRuns for Windows v8.61:
http://www.microsoft.com/technet/sysinternals/SystemInformation/Autoruns.mspx

 

[Ramesh, MS-MVP]

there might be some hidden Norton keys in my registry

Yes. And the system tries to load the SPBBCDrv driver/service on every boot, and fails. You should be able to delete the non-existent driver using Mark's advice (using the excellent AutoRuns tool).

Alternately, you can delete the driver manually using these steps:

Click Start, Run and type CMD.EXE {press ENTER}
Type the following command and press ENTEr:

SC DELETE SPBBCDrv

Type "EXIT" to close the Command Prompt window.

Note: For more information on the "SC" command-line in Windows XP, type "SC /?" in the Command Prompt.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Dear Mr. Ferguson,

I used to have Norton anti-virus, but last year, I uninstalled it and
cleaned up my registry from Norton products. At the moment I use the
Bitdefender. You think still there might be some hidden Norton keys in my
registry that may cause this problem?

 

[Guest]

Thank you very much Ms Ramesh. I will try and will post results. Thank you
agin to you and Mr. ferguson.
--
Besr regards

Yes. And the system tries to load the SPBBCDrv driver/service on every boot, and fails. You should be able to delete the non-existent driver using Mark's advice (using the excellent AutoRuns tool).

Alternately, you can delete the driver manually using these steps:

Click Start, Run and type CMD.EXE {press ENTER}
Type the following command and press ENTEr:

SC DELETE SPBBCDrv

Type "EXIT" to close the Command Prompt window.

Note: For more information on the "SC" command-line in Windows XP, type "SC /?" in the Command Prompt.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Dear Mr. Ferguson,

I used to have Norton anti-virus, but last year, I uninstalled it and
cleaned up my registry from Norton products. At the moment I use the
Bitdefender. You think still there might be some hidden Norton keys in my
registry that may cause this problem?

 

[Guest]

Dear Ms Ramesh
Thanks a lot. Your alternative solution really worked. In Autoruns, I found
a Norton Star up file, which I deleted. But it didn't change my earlier
error. So I followed your alternate instruction and deleted the SPBBCDrv and
now I don't have that error anymore.

I also have another start up error: The "SAVRTPEL" serviced failed to start
due to the following error: The system can't find the file specified. Can I
also delete this files safely like the other one?

I shall be grateful for your reply.
--
Besr regards

Yes. And the system tries to load the SPBBCDrv driver/service on every boot, and fails. You should be able to delete the non-existent driver using Mark's advice (using the excellent AutoRuns tool).

Alternately, you can delete the driver manually using these steps:

Click Start, Run and type CMD.EXE {press ENTER}
Type the following command and press ENTEr:

SC DELETE SPBBCDrv

Type "EXIT" to close the Command Prompt window.

Note: For more information on the "SC" command-line in Windows XP, type "SC /?" in the Command Prompt.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Dear Mr. Ferguson,

I used to have Norton anti-virus, but last year, I uninstalled it and
cleaned up my registry from Norton products. At the moment I use the
Bitdefender. You think still there might be some hidden Norton keys in my
registry that may cause this problem?

 

[Ramesh, MS-MVP]

Shams,

Yes, you should be able to delete the other driver ("SAVRTPEL") in the same way.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Dear Ms Ramesh
Thanks a lot. Your alternative solution really worked. In Autoruns, I found
a Norton Star up file, which I deleted. But it didn't change my earlier
error. So I followed your alternate instruction and deleted the SPBBCDrv and
now I don't have that error anymore.

I also have another start up error: The "SAVRTPEL" serviced failed to start
due to the following error: The system can't find the file specified. Can I
also delete this files safely like the other one?

I shall be grateful for your reply.
--
Besr regards

Yes. And the system tries to load the SPBBCDrv driver/service on every boot, and fails. You should be able to delete the non-existent driver using Mark's advice (using the excellent AutoRuns tool).

Alternately, you can delete the driver manually using these steps:

Click Start, Run and type CMD.EXE {press ENTER}
Type the following command and press ENTEr:

SC DELETE SPBBCDrv

Type "EXIT" to close the Command Prompt window.

Note: For more information on the "SC" command-line in Windows XP, type "SC /?" in the Command Prompt.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Dear Mr. Ferguson,

I used to have Norton anti-virus, but last year, I uninstalled it and
cleaned up my registry from Norton products. At the moment I use the
Bitdefender. You think still there might be some hidden Norton keys in my
registry that may cause this problem?