System Information brings up Help and Support Center

[Sal]

I searched the news group for past solutions for this problem and
found out that I need the index.dat file located at %windir%\PCHealth
\HelpCtr\OfflineCache. There's even a link where I can download the
file, but unfortunately, the link expired. Can someone please direct
me to where I can download a correct version of index.dat to solve
this problem? Thanks.

 

[Tony Luxton]

Hi, have a look here -

http://windowsxp.mvps.org/rebuildhelp.htm

It worked for me.

Regards Tony.

 

[M8RIX]

Copy the lines below and paste them into notepad. Then save them as
anynameyouwant.bat. (named mine fixmsinfo32.bat). Once saved as a batch file
just click on the newly created file to execute it. It will create a new
..dat file and all will be well again.
------------------------------------------------------------------------
@echo off
echo.
echo.
echo.
echo.
echo.PLEASE BE PATIENT. THIS CAN SOMETIMES TAKE A COUPLE OF MINUTES.
echo.net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
net start helpsvc
echo.
echo.ALL DONE!
PAUSE

 

[Sal]

Copy the lines below and paste them into notepad. Then save them as
anynameyouwant.bat. (named mine fixmsinfo32.bat). Once saved as a batch file
just click on the newly created file to execute it. It will create a new
.dat file and all will be well again.
------------------------------------------------------------------------
@echo off
echo.
echo.
echo.
echo.
echo.PLEASE BE PATIENT. THIS CAN SOMETIMES TAKE A COUPLE OF MINUTES.
echo.net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
net start helpsvc
echo.
echo.ALL DONE!
PAUSE

It worked! Thank you.