LogDesigner said:
I am using windows XP pro. SP2. I keep getting this error message: The
instruction at "0x7c91103c" referenced memory at "0X00000000". The memory
could not be "written". I am also getting another message: Generic Host
Process for Win32 Services has encountered a problem and needs to close. We
are sorry for the inconvenience. Needless to say when I receive these
messages the computer locks up and I have to restart.
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
For Malwares download both these software:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
Scan from here for the Worm:
http://www.f-secure.com/v-descs/bugbear_b.shtml#disinf
Removal Tool from Norton from here:
http://www.symantec.com/security_response/writeup.jsp?docid=2003-060518-0958-99
Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
2.. Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(
http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to
http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
3... Run a test for the Memory and also try to swap them around and clear any
dust may be in your PC case:
To test your memory download memtest from here:
http://www.memtest86.com/
Please perform one step (1,2,3) at a time and see if that will help your
issue.
Run Disk Clean Up and Defrag in Safe Mode.
HTH.
Let us know.
nass
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www.nasstec.co.uk