sudden shutdown and restart

[R..VENKATARAMAN]

I recently purchased a computer with XP. Suddenly the computer shuts down
and automatically restarts. this has happened twice this week. There is no
indication of any power surge My UPS seems to be working alright.

 

[Carey Frisch [MVP]]

Contact the manufacturer of your new computer
and request some troubleshooting support assistance.

--
Carey Frisch
Microsoft MVP
Windows Shell/User

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:

| I recently purchased a computer with XP. Suddenly the computer shuts down
| and automatically restarts. this has happened twice this week. There is no
| indication of any power surge My UPS seems to be working alright.

 

[R..VENKATARAMAN]

thank you. My service engineer will be coming.

 

[Ken Blake, MVP]

I recently purchased a computer with XP. Suddenly the computer shuts
down and automatically restarts. this has happened twice this week.
There is no indication of any power surge My UPS seems to be
working alright.

You are presumably blue-screening, and you are set to reboot whenever that
happens. Right-click My Computer, and choose Properties. On the Advanced
tab, click Settings under Startup and Recovery. Under System failure,
uncheck the box "Automatically restart.

Now when the problem occurs again, instead of restarting, you will get the
blue screen with diagnostic information. Post back with those details for
more help.

 

[R..VENKATARAMAN]

thanks I shall try to do so.

You are presumably blue-screening, and you are set to reboot whenever that
happens. Right-click My Computer, and choose Properties. On the Advanced
tab, click Settings under Startup and Recovery. Under System failure,
uncheck the box "Automatically restart.

Now when the problem occurs again, instead of restarting, you will get the
blue screen with diagnostic information. Post back with those details for
more help.

 

[w_tom]

What blue screening would report is stored in event logs along with
other warnings of potential future failures. Warnings that XP records
and keeps working so that the user can leter identify and cure future
failures. Instead of changing to BSOD displays, go to Event (system)
logs to learn what has been happening. XP reboots so that you (or the
repair technician days later) can learn what may be causing problems.
If event logs are new, then use Windows HELP to locate those event
logs.

Meanwhile, if you do use the BSOD display, then you must recored all
that information - especially numbers - before rebooting. Without
recording BSOD information, then no one can provide anything but
speculation.