Stuck in a Jam need some help???

[Guest]

Here is the deal, yesterday my computer was attacked by a trojan horse type
virus, with low risk. symantic gave me steps to remove the virus, and now i
am locke out of my computer, all it does is reboot in safe mode and tell me
the security log is full. Everything I have tried has failed and even as the
adminstrator I can not gain access to my computer. Here is what symantic had
me do:
1. Disable syslem restore
2. update virus definition
3. reboot in safe mode( here is where they messed me up by having me run
msconfig, then goto the system configuration utility, and then I clicked
SAFEBOOT)
This is as far as I got, for when I restarted I was locked out with no way
to get back in. I am fortunate that I just backed up all of my data, so I am
not worried about losing anything vital. i just want to get my computer back.
HELP!!!!!

 

[Daave]

Here is the deal, yesterday my computer was attacked by a trojan
horse type virus, with low risk. symantic gave me steps to remove
the virus, and now i am locke out of my computer, all it does is
reboot in safe mode and tell me the security log is full. Everything
I have tried has failed and even as the adminstrator I can not gain
access to my computer. Here is what symantic had me do:
1. Disable syslem restore
2. update virus definition
3. reboot in safe mode( here is where they messed me up by having me
run msconfig, then goto the system configuration utility, and then I
clicked SAFEBOOT)
This is as far as I got, for when I restarted I was locked out with
no way
to get back in. I am fortunate that I just backed up all of my data,
so I am not worried about losing anything vital. i just want to get
my computer back. HELP!!!!!

What do you mean by "locked out?" What exactly is happening?

Can you post a link to these steps Symantec gave you?

Have you tried using the default password for the Administrator account
(blank)?

 

[Kelly]

Hmm, other than a repair install - this would have helped:

If you log on to the computer remotely, you may receive the following
message: "The security log on this system is full."

This issue occurs because no more events can be logged to the Security log
on the computer. When events cannot be written to the Security log, only
accounts that are members of the Administrators group can log on to the
computer.

Once you have an account that is a member of the Administrators group,
follow these five steps to specify that Security log events can be
overwritten:

Click Start, point to All Programs, point to Administrative Tools, and then
click Event Viewer.
Right-click Security, and then click Properties.
In the Log Size area of the Security Properties window, click the "Overwrite
events as needed" option under when maximum log size is reached.
Click OK.
Close Event Viewer.

More info here:
http://searchwinit.techtarget.com/tip/0,289483,sid1_gci1044597,00.html

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm


"toomuchknowledgeformyowngood"

 

[Gerry]

What was the name of the Trojan?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Bert Kinney]

Hi,

Disabling System Restore was a big mistake. It's better to have a infected
system rather than a system that will not boot. Symantec support is clueless.

How to Perform a Windows XP Repair Install by Michael Stevens MS-MVP:
http://michaelstevenstech.com/XPrepairinstall.htm

How to perform a repair installation of Windows XP if IE 7 is installed
http://support.microsoft.com/default.aspx?scid=kb;en-us;917964

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org