SP3 - lost DVD and other video playback

[Ed from AZ]

I installed SP3 a little bit ago. I knew I was going to have video
driver issues (Dell D600 Latitude - I've posted a bit before about
this), but all it seemed to do (that I noticed anyway) was remove my
ability to rotate my screen display.

Now I find that I've also lost DVD and QuickTime playback. I can play
a WMV file okay, but trying to play a DVD or a QuickTime file locks up
the machine. Can't call up Task Manager, can't close any windows -
got to do a hard shutdown (power button).

I found this:
http://www.terryscomputertips.com/computers/lost-cd-ad-dvd-drives-windows-xp-sp3.php
which pointed me to a MS KB article dealing with this. The FixIt
troubleshooter didn't fix it. I did the regedit steps, restarted, and
tried to play a DVD - lock up. The DVD drive was still installed,
according to the Hardware profiles (no yellow !).

Where can I go next to try to resolve this?
Ed

 

[smlunatick]

I installed SP3 a little bit ago.  I knew I was going to have video
driver issues (Dell D600 Latitude - I've posted a bit before about
this), but all it seemed to do (that I noticed anyway) was remove my
ability to rotate my screen display.

Now I find that I've also lost DVD and QuickTime playback.  I can play
a WMV file okay, but trying to play a DVD or a QuickTime file locks up
the machine.  Can't call up Task Manager, can't close any windows -
got to do a hard shutdown (power button).

I found this:http://www.terryscomputertips.com/computers/lost-cd-ad-dvd-drives-win...
which pointed me to a MS KB article dealing with this.  The FixIt
troubleshooter didn't fix it.  I did the regedit steps, restarted, and
tried to play a DVD - lock up.  The DVD drive was still installed,
according to the Hardware profiles (no yellow !).

Where can I go next to try to resolve this?
Ed

Quicktime is not generally a built-in XP module. You can uninstall
and then reinstall it. As for the DVD playback, XP never had the DVD
play-back built-in. You needed to install a DVD codec or a different
DVD media player such as PowerDVD or WinDVD.

 

[Ed from AZ]

Thanks for the response.

Quicktime is not generally a built-in XP module. You can uninstall
and then reinstall it.

Yah - I had that _brilliant_ insight right before I dropped off to
sleep!
Some things I think I need to keep on a checklist -
"Things to do before asking a dumb question!"

As for the DVD playback, XP never had the DVD
play-back built-in. You needed to install a DVD codec or a different
DVD media player such as PowerDVD or WinDVD.

Oh, yeah - right!! Again, it did work before SP3, but not afterward.
But since it's not a native XP program - like QT - then again
I should be able to uninstall and reinstall.

Makes sense!!
Thanks!
Ed