Sound volume decreases.

G

Geordie

Hi,

My wifes laptop ( Vista home premium) has suddenly developed a problem
with the sound volume. Every time she boots up,the volume has decreased
slightly and then decreases further when she boots again next time.
It has worked OK for nearly one year now but just developed this problem
a few days ago following MS updates.
Any advice to correct this would be very much appreciated.

Thanks
 
G

Geordie

The Volume Down Button on the laptop
Could it be stuck?
Russ
Click to expand...

Hi,

Thanks for your reply, unfortunately no.
It has now started to decrease when she is just playing cards or reading
emails.She only uses the lappy for banking,emails & reading the morning
newspaper,hardly ever into multimedia type stuff.
 
R

Russ SBITS.Biz [SBS-MVP]

Almost Sounds like a Thermal Issue with the sound board
Does the sound ever Increase Back?
(While the PC is on)
or do you have to shut down the Laptop
let it cool down and start up and get sound back?

Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com
 
G

Geordie

Almost Sounds like a Thermal Issue with the sound board
Does the sound ever Increase Back?
(While the PC is on)
or do you have to shut down the Laptop
let it cool down and start up and get sound back?

Russ
Click to expand...

Hi Russ,

No the sound never increases back on its own when the PC is on.
After several hours or a day, after startup the sound is always slightly
lower than it was at shutdown & keeps decreasing, went from 26 to 14 in
a couple of minutes

Thanks
 
R

Russ SBITS.Biz [SBS-MVP]

Ok So over night
does the sound restore back to normal?

My Point is it sounds like it may be Thermal issue
meaning when it gets warm the sound dies.

If over night the sound comes back
and the sound goes away after time it's on during the day
this would be my suspicion.
Is this PC under warranty by chance?
(I know probably not)

However you can try a device like this as a test
http://www.dealextreme.com/details.dx/sku.8978

Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com
 
R

Russ SBITS.Biz [SBS-MVP]

Here is a cheaper one even
http://www.dealextreme.com/details.dx/sku.22475
I've ordered things from them before
(So they are legit)

(However it is Chinese new year so it will be delayed a week or two)
Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com


Russ SBITS.Biz said:
Ok So over night
does the sound restore back to normal?

My Point is it sounds like it may be Thermal issue
meaning when it gets warm the sound dies.

If over night the sound comes back
and the sound goes away after time it's on during the day
this would be my suspicion.
Is this PC under warranty by chance?
(I know probably not)

However you can try a device like this as a test
http://www.dealextreme.com/details.dx/sku.8978

Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com
Click to expand...
 
G

Geordie

Ok So over night
does the sound restore back to normal?

My Point is it sounds like it may be Thermal issue
meaning when it gets warm the sound dies.
Click to expand...
Hi Russ,

No the sound does not return over night, it is at the level it was
during shutdown.

Since my last message,she has shutdown & rebooted a couple of times and
everything was back at normal which I hope stays that way !
Perhaps it is thermal related, time will tell and it is just inside the
warranty period.

Thanks for your help & patience

Fingers crossed for the next few days !!
 
R

Russ SBITS.Biz [SBS-MVP]

boy my spell checker changed that word didn't it LOL
Yes please submit a support ticket with your support.
Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com


Russ SBITS.Biz said:
Defiantly Start the Support Ticket
NOW!
Before you forget
Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com
Click to expand...
 
G

Gene E. Bloch

Some of my sppell-checker suggestions cause me to LOL. Yours worked
pretty well too ;-)

boy my spell checker changed that word didn't it LOL
Yes please submit a support ticket with your support.
Russ
Click to expand...
--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com

Russ SBITS.Biz said:
Defiantly Start the Support Ticket
NOW!
Before you forget
Russ

-- Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com


Geordie said:
Ok So over night
does the sound restore back to normal?

My Point is it sounds like it may be Thermal issue
meaning when it gets warm the sound dies.

Hi Russ,

No the sound does not return over night, it is at the level it was
during shutdown.

Since my last message,she has shutdown & rebooted a couple of times and
everything was back at normal which I hope stays that way !
Perhaps it is thermal related, time will tell and it is just inside the
warranty period.

Thanks for your help & patience

Fingers crossed for the next few days !!

-- Regards,
Geordie
(Remove PROP to crash spam)
Click to expand...
Click to expand...
Click to expand...
 
G

Gene E. Bloch

Hi Russ,
Click to expand...
No the sound never increases back on its own when the PC is on.
After several hours or a day, after startup the sound is always slightly
lower than it was at shutdown & keeps decreasing, went from 26 to 14 in
a couple of minutes
Click to expand...
Thanks
Click to expand...

This sounds like a software issue, unless it is the volume button being
intermittently stuck. If was fully stuck, the volume would go down to 0
pretty quickly...

I say this because IMO *heat* isn't going to lower the volume *display*
from 26 to 14, it's going to leave it indicating 26, and make it sound
like 14...
 
G

Gene E. Bloch

What if the switch that lowers the volume?
Click to expand...

I thought I covered that...
I dunno I still think he needs to make a support call
:)
Russ
Click to expand...

I agree, unless someone in this NG comes up with a great new idea. It
looks like it won't be me :-(
--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com

Gene E. Bloch said:
This sounds like a software issue, unless it is the volume button being
intermittently stuck. If was fully stuck, the volume would go down to 0
pretty quickly...

I say this because IMO *heat* isn't going to lower the volume *display*
from 26 to 14, it's going to leave it indicating 26, and make it sound like
14...

-- Gene Bloch 650.366.4267 lettersatblochg.com
Click to expand...
Click to expand...
 
R

Russ SBITS.Biz [SBS-MVP]

Yup I'm out of ideas :(
Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com


Gene E. Bloch said:
What if the switch that lowers the volume?
Click to expand...

I thought I covered that...
I dunno I still think he needs to make a support call
:)
Russ
Click to expand...

I agree, unless someone in this NG comes up with a great new idea. It
looks like it won't be me :-(
--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com

Gene E. Bloch said:
On 2/15/10, Geordie posted:
Almost Sounds like a Thermal Issue with the sound board
Does the sound ever Increase Back?
(While the PC is on)
or do you have to shut down the Laptop
let it cool down and start up and get sound back?

Russ

Hi Russ,

No the sound never increases back on its own when the PC is on.
After several hours or a day, after startup the sound is always
slightly lower than it was at shutdown & keeps decreasing, went from 26
to 14 in a couple of minutes

Thanks

This sounds like a software issue, unless it is the volume button being
intermittently stuck. If was fully stuck, the volume would go down to 0
pretty quickly...

I say this because IMO *heat* isn't going to lower the volume *display*
from 26 to 14, it's going to leave it indicating 26, and make it sound
like 14...

-- Gene Bloch 650.366.4267 lettersatblochg.com
Click to expand...
Click to expand...
Click to expand...
 

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