Shutting off Norton Antivirus / installing Windows updates

[Guest]

My PC has been running unpredictably the last few weeks, and I have been
unable install Windows updates, among other things. In troubleshooting this
problem I suspect that Norton Antivirus might be the cause. However, I can't
figure out how to shut it off to test it. When I try to kill the processes in
task manager, nothing happens. I can't seem to make it go away. Any
suggestions?

 

[Guest]

If you have an ICON in the task bar ... right click it, it will give you the
option to disable it.

Or, open the program and go to OPTIONS / AUTO PROTECT and de-select
autoprotection.

 

[Guest]

I also have norton and i had to go in to home and manually turn off each
feature. i also had to allow my internet provider access because it would
shut me down for 30 minutes everytime i tried to connect to the internet

 

[Timothy Daniels]

My PC has been running unpredictably the last few weeks, and I have been
unable install Windows updates, among other things. In troubleshooting this
problem I suspect that Norton Antivirus might be the cause. However, I can't
figure out how to shut it off to test it. When I try to kill the processes in
task manager, nothing happens. I can't seem to make it go away. Any
suggestions?

The problem may not be with your anti-virus utility. I run ZoneAlarm
Internet Security Suite, and about mid-August, after a bunch of
Windows and Office security updates, Windows Updates didn't
work on my computer. The Sliding Green Squares applet would
run for about an hour, "Checking for Updates", and then it would
quit with an error message. Recently, the applet wouldn't run at all -
I couldn't even get the web page to come up.

Eventually, I went to IE's Internet Options/Security tab and put
"*.microsoft.com" on the list of Trusted Sites. Then I enabled
Trusted Sites for anything having to do with ActiveX and
scripting, and I disabled Pop Up Blocker.

Now Windows Update runs the applet for 12 to 16
minutes and then gives me a menu of updates.
And I don't have to turn off ZoneAlarm.

*TimDaniels*