Shutdown and Startup problems

G

Guest

sComputer will not shutdown properly. I get the following message:

"NT Authority\System Shutdown.........DCOM Server Process Launcher Service
Terminated." Only way to shutdown is to power down. Now when Windows is
reloaded, most of the applications within windows will not function. This
includes System Restore. Browser and Outlook Express work OK.

Have run thorough Virus Scan with no viruses detected.

I would appreciate any suggestions.
 
G

Gerry Cornell

Please check Event Viewer for Warning / Error Reports in the System and
Application logs for the last shutdown and boot and post copies.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting from Event
Viewer.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties. Hardware,
Device Manager. If yes what is the Device Error code?


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
G

Guest

Gerry, Device Manager display is clean. I noted the time and did a front
panel button restart (only way to re-start or shutdown) and following are the
Event Viewer results:

Under System------------------------------------------------------------

Event Type: Warning
Event Source: ati2mtag
Event Category: WDM
Event ID: 1049
Date: 1/23/2006
Time: 9:08:21 AM
User: N/A
Computer: ATHLON-64
Description:
SRB command failed – SRB_GET_DEVICE_PROPERTY
Data:
0000: 00 00 00 00 01 00 5a 00 ......Z.
0008: 01 00 00 00 19 04 00 80 .......€
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

UnderApplication--------------------------------------------------------
--
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 1/23/2006
Time: 9:08:48 AM
User: ATHLON-64\William Swanson
Computer: ATHLON-64
Description:
Detection of product '{EBA09A1B-8D0A-4D65-BF5F-96186DAA6628}', feature
'CoreAssemblies' failed during request for component
'{D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 1/23/2006
Time: 9:08:48 AM
User: ATHLON-64\William Swanson
Computer: ATHLON-64
Description:
Detection of product '{EBA09A1B-8D0A-4D65-BF5F-96186DAA6628}', feature
'CoreAssemblies', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed.
The resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does
not exist.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 1/23/2006
Time: 9:08:48 AM
User: ATHLON-64\William Swanson
Computer: ATHLON-64
Description:
Detection of product '{EBA09A1B-8D0A-4D65-BF5F-96186DAA6628}', feature
'CoreAssemblies' failed during request for component
'{D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 1/23/2006
Time: 9:08:48 AM
User: ATHLON-64\William Swanson
Computer: ATHLON-64
Description:
Detection of product '{EBA09A1B-8D0A-4D65-BF5F-96186DAA6628}', feature
'CoreAssemblies', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed.
The resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does
not exist.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 1/23/2006
Time: 9:08:46 AM
User: ATHLON-64\William Swanson
Computer: ATHLON-64
Description:
Detection of product '{EBA09A1B-8D0A-4D65-BF5F-96186DAA6628}', feature
'CoreAssemblies' failed during request for component
'{D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 1/23/2006
Time: 9:08:46 AM
User: ATHLON-64\William Swanson
Computer: ATHLON-64
Description:
Detection of product '{EBA09A1B-8D0A-4D65-BF5F-96186DAA6628}', feature
'CoreAssemblies', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed.
The resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does
not exist.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 1/23/2006
Time: 9:08:46 AM
User: NT AUTHORITY\NETWORK SERVICE
Computer: ATHLON-64
Description:
Detection of product '{EBA09A1B-8D0A-4D65-BF5F-96186DAA6628}', feature
'CoreAssemblies' failed during request for component
'{D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}'

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 1/23/2006
Time: 9:08:45 AM
User: NT AUTHORITY\NETWORK SERVICE
Computer: ATHLON-64
Description:
Detection of product '{EBA09A1B-8D0A-4D65-BF5F-96186DAA6628}', feature
'CoreAssemblies', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed.
The resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does
not exist.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

As I mentioned, I cannot shutdown the computer using Win and, it appears I
am not getting a proper boot either.

I appreciate your assistance.








whiskeySam
 
G

Gerry Cornell

I think your problem relates to your graphics card. What is your make
and model?

This option may not be possible.

This freeware programme is excellent for getting information about your
computer:
Everest Home Edition (freeware)
http://www.majorgeeks.com/download4181.html

Tip: To copy select Report, Quick Report, Plain Text, highlight required
text, right click and select copy. However, whilst this is fine for
posting small amounts of information into newsgroup messages
longer reports will irritate other newsgroup subscribers.

Have you switched from cable to satellite for TV? Is there a remote
control feature on the graphics card?

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
G

Guest

I have downloaded the EVEREST Home Edition and retrieved the report. It is
huge. Do you want it all or part and if part, what part.

Have been on satellite from the beginning. Yes, there is a remote feature
but I have never used it, as the feed is direct from the sat rec and the
channel changing occurs there. I have done benchmarking including the video
and saw no apparent problems.
 
G

Gerry Cornell

The bit covering your graphics card i.e Windows Video under Display
without the Debug information.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
G

Guest

Here you go!

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc.
]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer ATHLON-64 (Desktop-2)
Generator William Swanson
Operating System Microsoft Windows XP
Professional 5.1.2600 (WinXP Retail)
Date 2006-01-24
Time 09:27


--------[ Windows Video
]-----------------------------------------------------------------------------------------------

[ ALL-IN-WONDER 9600 SERIES - Secondary ]

Video Adapter Properties:
Device Description ALL-IN-WONDER 9600
SERIES - Secondary
Adapter String ALL-IN-WONDER 9600
SERIES
BIOS String BK-ATI
VER008.015.073.000
Chip Type ATI RADEON 9600
Series AGP (0x4150)
DAC Type Internal DAC(400MHz)
Installed Drivers ati2dvag
(6.14.10.6542 - ATI Catalyst 5.6)
Memory Size 128 MB

Video Adapter Manufacturer:
Company Name ATI Technologies Inc.
Product Information
http://www.ati.com/products/gamer.html
Driver Download
http://www.ati.com/support/driver.html

[ ALL-IN-WONDER 9600 SERIES ]

Video Adapter Properties:
Device Description ALL-IN-WONDER 9600
SERIES
Adapter String ALL-IN-WONDER 9600
SERIES
BIOS String BK-ATI
VER008.015.073.000
Chip Type ATI RADEON 9600
Series AGP (0x4150)
DAC Type Internal DAC(400MHz)
Installed Drivers ati2dvag
(6.14.10.6542 - ATI Catalyst 5.6)
Memory Size 128 MB

Video Adapter Manufacturer:
Company Name ATI Technologies Inc.
Product Information
http://www.ati.com/products/gamer.html
Driver Download
http://www.ati.com/support/driver.html
 
G

Guest

This slice of today's Error Log might be of help. I notice several of the
erros site "A device attached to the system is not functioning." as the cause:

Monday, January 23, 2006 Service Control Manager The Service Control Manager
tried to take a corrective action (Restart the service) after the unexpected
termination of the Windows Management Instrumentation service, but this
action failed with the following error: An instance of the service is already
running.
Monday, January 23, 2006 DCOM DCOM got error "%1084" attempting to start the
service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B 726-00C04FB926AF}
Monday, January 23, 2006 DCOM DCOM got error "%1084" attempting to start the
service netman with arguments "" in order to run the server:
{BA126AE5-2166-11D1-B 1D0-00805FC1270E}
Monday, January 23, 2006 Service Control Manager The DHCP Client service
depends on the NetBios over Tcpip service which failed to start because of
the following error: A device attached to the system is not functioning.
Monday, January 23, 2006 Service Control Manager The DNS Client service
depends on the TCP/IP Protocol Driver service which failed to start because
of the following error: A device attached to the system is not functioning.
Monday, January 23, 2006 Service Control Manager The TCP/IP NetBIOS Helper
service depends on the AFD Networking Support Environment service which
failed to start because of the following error: A device attached to the
system is not functioning.
Monday, January 23, 2006 Service Control Manager The IPSEC Services service
depends on the IPSEC driver service which failed to start because of the
following error: A device attached to the system is not functioning.
Monday, January 23, 2006 Service Control Manager The TrueVector Internet
Monitor service depends on the vsdatant service which failed to start because
of the following error: A device attached to the system is not functioning.
Monday, January 23, 2006 Service Control Manager The following boot-start or
system-start driver(s) failed to load: AFD Fips IPSec MRxSmb Ne tBIOS NetBT
Processor RasAc d Rdbss Tcpip vsdatant
Monday, January 23, 2006 DCOM DCOM got error "%1084" attempting to start the
service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B 726-00C04FB926AF}
Monday, January 23, 2006 DCOM DCOM got error "%1084" attempting to start the
service netman with arguments "" in order to run the server:
{BA126AE5-2166-11D1-B 1D0-00805FC1270E}
Monday, January 23, 2006 Service Control Manager The DHCP Client service
depends on the NetBios over Tcpip service which failed to start because of
the following error: A device attached to the system is not functioning.
Monday, January 23, 2006 Service Control Manager The DNS Client service
depends on the TCP/IP Protocol Driver service which failed to start because
of the following error: A device attached to the system is not functioning.
Monday, January 23, 2006 Service Control Manager The TCP/IP NetBIOS Helper
service depends on the AFD Networking Support Environment service which
failed to start because of the following error: A device attached to the
system is not functioning.
Monday, January 23, 2006 Service Control Manager The IPSEC Services service
depends on the IPSEC driver service which failed to start because of the
following error: A device attached to the system is not functioning.
Monday, January 23, 2006 Service Control Manager The TrueVector Internet
Monitor service depends on the vsdatant service which failed to start because
of the following error: A device attached to the system is not functioning.
Monday, January 23, 2006 Service Control Manager The following boot-start or
system-start driver(s) failed to load: AFD Fips IPSec MRxSmb Ne tBIOS NetBT
Processor RasAc d Rdbss Tcpip vsdatant
Monday, January 23, 2006 DCOM DCOM got error "%1084" attempting to start the
service netman with arguments "" in order to run the server:
{BA126AE5-2166-11D1-B 1D0-00805FC1270E}
Monday, January 23, 2006 DCOM DCOM got error "%1084" attempting to start the
service netman with arguments "" in order to run the server:
{BA126AE5-2166-11D1-B 1D0-00805FC1270E}
Monday, January 23, 2006 DCOM DCOM got error "%1084" attempting to start the
service netman with arguments "" in order to run the server:
{BA126AE5-2166-11D1-B 1D0-00805FC1270E}
Monday, January 23, 2006 DCOM DCOM got error "%1084" attempting to start the
service MSIServer with arguments "" in order to run the server:
{000C101C-0000-0000-C 000-000000000046}
 
G

Gerry Cornell

William

It's best to look in the Event Viewer after you have updated the ATI
drivers.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
G

Guest

Attempted the process suggested in the link you provided and the file
"6-1_xp-2k_dd_ccc_wdm_enu_29602.exe", which contains the drivers, will not
load. It fails to extract the setup.exe file, declaring it corrupt. Down
loaded the "6-1_xp-2k_dd_ccc_wdm_enu_29602.exe" file twice with the same
results. Also, for what it might be worth, I connot run the MSConfig file
which eliminates a number of trouble shooting tools.

I have decided to try a couple of things as follows:

1. Disconnedt all but the essential devices and see if there is a
difference in performance. If not..............

2. Load WinXP on the third HD and disconnect the RAID 0 arrary and see if
there is a difference in performance.

I will let you know about resutls.

Thanks for your assistance.
--

WhiskeySam


Gerry Cornell said:
William

Update drivers link
http://snipurl.com/lw6e


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


WhiskeySam said:
Here you go!

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc.
]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage
http://www.lavalys.com/
Report Type Quick Report
Computer ATHLON-64 (Desktop-2)
Generator William Swanson
Operating System Microsoft Windows XP
Professional 5.1.2600 (WinXP Retail)
Date 2006-01-24
Time 09:27


--------[ Windows Video
]-----------------------------------------------------------------------------------------------

[ ALL-IN-WONDER 9600 SERIES - Secondary ]

Video Adapter Properties:
Device Description ALL-IN-WONDER 9600
SERIES - Secondary
Adapter String ALL-IN-WONDER 9600
SERIES
BIOS String BK-ATI
VER008.015.073.000
Chip Type ATI RADEON 9600
Series AGP (0x4150)
DAC Type Internal
DAC(400MHz)
Installed Drivers ati2dvag
(6.14.10.6542 - ATI Catalyst 5.6)
Memory Size 128 MB

Video Adapter Manufacturer:
Company Name ATI Technologies
Inc.
Product Information
http://www.ati.com/products/gamer.html
Driver Download
http://www.ati.com/support/driver.html

[ ALL-IN-WONDER 9600 SERIES ]

Video Adapter Properties:
Device Description ALL-IN-WONDER 9600
SERIES
Adapter String ALL-IN-WONDER 9600
SERIES
BIOS String BK-ATI
VER008.015.073.000
Chip Type ATI RADEON 9600
Series AGP (0x4150)
DAC Type Internal
DAC(400MHz)
Installed Drivers ati2dvag
(6.14.10.6542 - ATI Catalyst 5.6)
Memory Size 128 MB

Video Adapter Manufacturer:
Company Name ATI Technologies
Inc.
Product Information
http://www.ati.com/products/gamer.html
Driver Download
http://www.ati.com/support/driver.html
Click to expand...
Click to expand...
 
G

Guest

Just to let u know, one of the HD in the RAID arrary turned out to be bad.
Replaced it and re-loaded WinXP and things work as they should.

Thanks for you assistance anyway.
--

whiskeySam


Gerry Cornell said:
William

It's best to look in the Event Viewer after you have updated the ATI
drivers.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Click to expand...
 
G

Gerry Cornell

William

Thanks for letting us know the outcome.

I never suspected the hard disk.

--

Regards.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



WhiskeySam said:
Just to let u know, one of the HD in the RAID arrary turned out to be bad.
Replaced it and re-loaded WinXP and things work as they should.

Thanks for you assistance anyway.
Click to expand...
 

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