Send Receive dont respond

[MiRou]

I have Outlook 2003 and Exchange 2003, I can receive mails but I can't send,
when I click send/receive nothing happen.

Thanks

 

[Roady [MVP]]

I'm assuming your are making a connection via an Exchange account as well
and that you are local to the Exchange server?
Sure something happens;
-do messages get stuck in the Outbox?
-do you get send/receive errors?
-what is the connection status reported in the right bottom corner of
Outlook?

Start with verifying that you are actually on-line with Outlook and haven't
marked it to work offline;
File-> Work Offline

 

[MiRou]

I'm working with windows XP SP2, I have no error when I click send/receive
(no response). all the connexion with the exchange server are establiched.
I'm workin online and I can receive mails.
Actions done:
- reinstall office
- delete windows profile
- even whith OWA send/receive don't work for that user
- connexion with an other user on the same PC ==> I can send emails.

 

[Roady [MVP]]

As it doesn't work with OWA either it would exclude Outlook, Windows and the
user's profile as the cause of it. The issue would lie on the Exchange
server. Some quick checks;
-verify that there is no restriction set on the mailbox of the user (like a
send quota restriction and the conditions for that restriction is met with
the size of the mailbox)
-verify the logs on the Exchange server and that no general issues are
reported with the Exchange database or specific errors for that mailbox
-verify that the user (group) is allowed to send via the Send Connector

Either way, as the issue lies with Exchange, it's better to continue this in
an Exchange newsgroup.